Sharai L
Customer service
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About
Demonstrates exceptional communication and relationship building skills, and encourages team collaboration in order to achieve excellent customer satisfaction. Committed to the delivery of high service standards, with a dedication to delivering solutions, handling complaints, and solving problems.
Experience
Customer service - Man's garden - Nottingham
(2018-01 - 2020-12)
Key responsibilities
- Respond to customer emails and telephone calls to resolve problems such as wrong orders, delivery issues, payments, warranties, exchanges, and refunds.
- Deliver excellent customer service when offering advice in a professional and efficient manner.
- Work in compliance with high standard company practices and in accordance with hygiene requirements.
- Utilise interpersonal and communication skills while providing exceptional customer service and engaging with customers to tailor advice and recommendations.
- Employ teamwork skills by supporting the work of others and acting as a vocal and engaged team member while positively and confidently delivering solutions and solving any problems whilst cooking.
- Promptly attend to customer requests to meet and achieve exceeding targets and expectations.
Hospitality and Catering assistant - Trent Bridge - Nottingham
(2021-01 - 2024-12)
Key responsibilities
- Trained and managed employees to ensure extensive knowledge of drinks menus, offerings, how to work the til system alongside how to correctly pour drinks behind a bar.
Current employment - The Jolly Anglers Pub - Beeston, Nottingham
Key responsibilities
- Training new members of staff
- Customer service
- Stock take
- Accepting Deliveries
- Opening and closing establishment and bar
- Documentation of wastage
- Serving alcohol
Education
BA Hons - Photography degree - Nottingham Trent university (2021-01 - 2024-12)
BA Hons - Architectural technology - Nottingham Trent university (2020-01 - 2021-12)
A level - Photography - Bilborough college (2018-01 - 2020-12)
A level - Business - Bilborough college (2018-01 - 2020-12)
A level - Sociology - Bilborough college (2018-01 - 2020-12)
GCSE - 7 GCSES including Mathematics and English - Alderman White School (2013-01 - 2018-12)
