Sharon Dobbs

Seasoned EPA assessor with experience in both public and private sectors. Holding an Assessors Award & a Post Graduate Diploma in Facilities Management and working towards an Internal Quality Assessment Certificate. Experienced in compliance management, quality performance monitoring, trend analysis, adept at leading change and proficient in managing capital and revenue budgets.

Committed to driving operational excellence and innovation with organisational values. Excellent communication and collaborative skills. High standard of Microsoft Office knowledge, Power Bi and familiarity with AI.

I am a quick learner driven to providing and supporting excellent customer service. Able to work remotely, take ownership and thrive whilst maintaining operational efficiency.

Independent End Point Assessor - Facilities & Business Management - NCFE

(2025-02)

• Review learners portfolio & submissions
• Technical assessing competence in marking knowledge tests, conducting workplace observations, professional discussions, reviewing presentations & project reports and a variety of other requirements for apprenticeship to ensure compliance to standards
• Maintaining ongoing professional / technical competence in facilities & asset management
• Attending standardisation meetings and participating, working with IQA & assessor colleagues to maintain due diligence
• Working in accordance with standing operating procedures. Experience with workflow automation.
• Remote working and responsible for delivery/management of own workload. Skilled to working/delivering to tight deadlines and used to prioritising caseloads.

St Andrews Hospice, Immingham

(2025-05)

• Volunteering in retail / care environment as part of maintaining CPD in KSBs in FM
• Experience working in soft/hard FM delivery & customer service support
• New staff onboarding.

Business Support Manager - OLG Engineering

(2023-10 - 2024-11)

• Co-ordinating Business Support for private firm of engineers
• Supporting quality standards for annual ISO audit reviews.
• Monitoring business performance standards
• Streamlined Facilities Management operations, enhancing operational efficiencies by implementing strategic practices and optimising resource allocation. Developed collaboration skills - working with multiple departments, co-ordinating unique needs and tasks.
• Supporting soft FM administrative support initiatives, directly contributing to an increase in operational productivity by improving internal processes and systems.
• Scheduling PPM activities ensuring legislative compliance with hard FM
• Led receptionist cover and support services, achieving an improvement in customer service satisfaction through effective team management and training.
• Managing customer service queries for the business.
• Reviewed cleaning services including KPIs, COSHH and retendering

Facilities Manager - Oasis /Kier

(2015 - 2023)

• In-house co-ordinator for comprehensive facilities management at Oasis Academy Immingham, including hard & soft FM service delivery as part of an in-house bundled FM contract overseen by national managers.
• Scheduling hard FM services with m&e engineers to ensure KPI delivery
• Overseeing SLAs with local service providers including grounds and pest control
• Ensuring optimal asset performance and safety standards, as evidenced by maintaining ongoing compliance with Health & Safety regulations, by implementing rigorous maintenance and safety protocols.
• Implementing health & safety incident review as required.
• Managed and optimised operational and capital spend, achieving regular cost reductions whilst delivering service quality through meticulous financial oversight and strategic resource allocation.
• Led and developed a high performing team responsible for cleaning and porterage, resulting in an improvement in staff efficiency and customer satisfaction, by conducting targeted training programs and streamlining operational processes.
• Developed excellent digital skills including use of CAFM and Microsoft tools

Commercial Support Specialist / Business Support Supervisor - NE Lincolnshire Council (Procurement)

(2012-12 - 2014-12)

• Evaluated and monitored public sector contracts, ensuring compliance and efficiency, leading to an increase in contract performance by implementing rigorous evaluation protocols.
• Key player in the transition to a new e-procurement portal, enhancing procurement processes and supplier engagement, resulting in a faster and more efficient procurement cycle.
• Managed personal and office operations as an office manager, improving team productivity and customer service satisfaction through targeted training and process improvements.

Assistant Commercial Manager - Youngs Seafood

(2012-07 - 2012-09)

Temporary post

• Working in a FMGC environment providing commercial financial support to a sales team; weekly reporting on sales trends / movements and impact on budgets; monthly forecast reporting; logistical analysis & recommendations

Principal Facilities Manager - Balfour Beatty

(2010-07 - 2012-03)

• Key player in delivering asset management initiatives, achieving significant cost savings through strategic project delivery, including commercial services and capital refurbishment.
• Contributing to a high performing team in facilities management, enhancing operational efficiency through efficient staff management, budget oversight and negotiation of service rates.
• Industry experience delivering projects across the full project lifecycle including reviewing and validating business cases, ensuring projects remain aligned to organisational objectives and deliver value.
• Implemented innovative asset management strategies, improving portfolio efficiency and customer satisfaction, evidenced by enhanced service desk management and complaint resolution.

Facilities Manager / Premises Manager - NE Lincolnshire Council

(1998-03 - 2010-07)

• Spearheading the management of a vast property portfolio, achieving operational excellence by implementing fit outs, service contract management, and contractor liaison, as evidenced by maintaining 100% compliance with Health & Safety regulations, instituting rigorous maintenance and safety protocols.
• Championed the commissioning of services and the management of surveyors, engineers, contractors, architects & health & safety personnel - enhancing service quality and efficiency through strategic resource allocation and process optimisation.
• Hands-on experience developing and controlling project scope, schedules milestones, delivery plans and resources using recognised project management approaches.
• Directed staff management - fostering a culture of continuous improvement and team efficiency.

Level 4 - Internal Quality Assurance - HIGHFIELD (2026)

Level 3 - Assessing Competence in the Work Environment - NCFE (2025)

Level 2 - Mental Health First Aid & Mental Health Advocacy in the Workplace - Boston College (2024)

Managing Safely - IOSHH; First4SafetyLtd (2008)

Post Graduate Diploma - Facilities Management - College of Estates Management (2003)

BSC Hons - Urban Land Economics - Sheffield Hallam University (1996)