Olivia Young

First class BSc (hons) psychology graduate with experience supporting diverse populations from volunteering experience in both healthcare and community settings. Skilled in compassion, empathy, teamwork, communication and challenging situations in fast paced environments. Passionate about applying psychological knowledge within the NHS and clinical settings to contribute to high quality patient experience.

Keen to expand my knowledge and practical experience and contribute to compassionate, evidence-based, person-centred care.

Volunteer at Teenage and Young Adult Cancer Ward (2025-08 – Present)

• Provided emotional and practical support to teenagers, young adults and their families during cancer treatment
• Worked alongside a youth support worker and the wider multidisciplinary team
• Adapted communication to meet individual patient needs
• Planning of events to promote peer support
• Administrative tasks including answering phone calls, preparing information packs and organisation of paperwork
• Built rapport with patients experiencing severe psychological distress
• Maintained confidentiality and professional boundaries

Volunteer at Age UK Social Group, Anlaby (2025-09 – Present)

• Facilitated social activities promoting wellbeing and reducing social isolation
• Used active listening and empathetic communication
• Encouraged participation whilst respecting individual differences and preferences
• Communicated with individuals experiencing dementia, reduction in mobility and cancer
• Build rapport with older adults from varying backgrounds

Unit Supervisor at MKM Stadium, Hull (2022-02 – Present)

• Supervised Staff during high capacity events
• Managed conflict calmly and effectively
• Ensured compliance with health and safety procedures
• Responded appropriately to incidents involving vulnerable or distressed individuals
• Met sales quotas, completed paperwork, maintained legal food preparation requirements
• Delegation of tasks, promotion of a positive work environment and supporting team performance

Barista at Starbucks, Hessle (2024-05 – 2025-09)

• Worked collaboratively within a team to meet operational targets
• Delivered high quality customer service in a fast-paced environment
• Communicated effectively with customers from diverse backgrounds
• Valued and reliable member of the team

BSc (Hons) Psychology (Clinical Psychology) in Psychology – University of Hull (2023-09 – 2026-07)