Shawn Arora

A highly motivated, Managing & creative, and personable individual with 12 years of professional experience. Skilled in effectively managing and implementing sales and business objectives. Demonstrated ability to communicate with colleagues and clients, fostering excellent relationships across organizational boundaries.

Additional proficiency in coordinating and scheduling large, time-sensitive workloads, consistently delivering outstanding quality of work while meeting demanding deadlines. Seeking a new and challenging professional opportunity to showcase expertise. Confident in ability to bring immeasurable value to any company.

Efficient Duty

Manager capable of acting in multiple capacities to promote efficient and high-quality operations. Diplomatic and engaging professional able to handle challenging requests with friendly and knowledgeable support.

FOH manager at Montcalm, Autograph Collection (2025-10 – Present)

• Facilitated team enhancement through performance evaluations of staff members.
• Conducted pre-arrival checks on Bonvoy members and VIP elite guests.
• Assisted with rota assessments and evaluations for shifts and GXP chat cases using Marriott Empower platform.
• Trained new starters by demonstrating Opera PMS and morning/evening checklists.
• Delivered excellent customer service through effective communication skills.
• Monitored team performance during guest check-ins and check-outs.
• Ensured exceptional customer experiences throughout stays.
• Logged complaints and coordinated meetings with management.
• Supported recruitment of new staff alongside front-of-house manager and guest requests while conducting DM walks.

Store Manager at Gucci (2023-10 – 2025-09)

• Enhanced client Telling and loyalty by making a long term relationship respecting the GDPR and customer preferences.
• Brand History and knowledge about products and engaging with clients by making appointments local clients.
• Nurtured long-term connections by managing post-purchase emails and making daily & weekly reports to harrods and Regional manager.
• Delivered consistent results in sales performance and profit targets through strategic support.
• Team Kpi's by doing one to one conversation and generating revenue and achieving target individuals and store targets.
• Looking after the new launch products by creative director & store VM.
• Led training sessions for new employees, equipping them with necessary skills and knowledge about the brand and respecting company policy.
• Meetings for absences and Hearing and delivering fair results for CA and business.

Senior sales supervisor at Harrods Sunglasses Hut (2023-02 – 2023-09)

• Organised and coordinated sales team schedules, helping staff meet company and client expectations.
• Looking after team members and KPI's on daily basis
• Analysed sales data to define weekly quotas & Accepting or missing Deliveries.
• Daily Dashboard Sales on THOM and other apps under Luxottica and daily mails to match up the price & sales targets.
• Worked collaboratively with team members, championing proven techniques for closing sales, cross-selling and upselling.

FOH Reservations manager at Crown Plaza Melbourne (2021-09 – 2023-01)

• Managed daily reservation operations for a room property, ensuring optimal occupancy and rate optimization.
• Looking after revenue managing & hotel occupancies and taking care of the big team.
• Managing booking on Opera Cloud System with group bookings.
• Supervised a team of number of reservation agents, providing training and performance feedback.
• Handled group bookings, corporate accounts, and VIP reservations.

Reservations Agent at Crown Towers (2019-04 – 2021-04)

• Managed reservations across booking.com, Expedia, and Agoda platforms.
• Assisted in coordinating group bookings alongside Opera system operations.
• Processed customer payments and maintained accurate reservation updates.
• Addressed minor customer inquiries and escalated complex issues to line manager.
• Using the IHG platform for the IHG members for their stay.
• Bringing revenue to the hotels by networking with travel agents & cooperate clients for their events & meetings.

Front Desk Receptionist at Pullman Albert Park (2017-03 – 2019-03)

• Assisted administrative staff with special projects using file management skills.
• Experience in OPERA System PMS (Property Management Solution)
• Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
• Provided guests with keys and directions to room.
• Collaborated with housekeeping and maintenance to address needs of guests.

Master of Business Administration in Business Management – Deakin University