Shibu Jacob

Senior hospitality leader with 19 years of progressive experience across full-service hotels, resorts, branded properties and pre-opening operations in India and the Middle East.

Currently Corporate

Head – Food & Beverage for Pride Hotels Group, overseeing Food & Beverage and Kitchen operations across 61+ hotels. Previous appointments include General Manager, multi-property Hotel Manager and Executive Assistant Manager – Operations. Strong record in hotel operations, P&L management, revenue generation, guest satisfaction, team development, budgeting, forecasting, banqueting and commercial growth.

Corporate Head – Food & Beverage at Pride Hotels Group (2024-10 – Present)

• Lead Food & Beverage and Kitchen operations across a pan-India portfolio of 61+ hotels.
• Provide corporate direction on operating standards, commercial performance, team capability and guest experience across multiple hotel brands and locations.
• Partner with property leadership teams to strengthen departmental performance, service consistency and revenue delivery.

General Manager at Hotel Sea Princess (2024-03 – 2024-10)

• Held overall responsibility for hotel operations, upkeep, service delivery and day-to-day business performance.
• Led cross-functional hotel teams with a strong focus on guest satisfaction, operational discipline and quality assurance.

Hotel Manager – Two-Property Oversight at The Peninsula Group of Hotels (2023-06 – 2024-03)

• Managed two hotels, coordinating operating departments, service standards and property-level execution.
• Supported business performance through hands-on leadership, issue resolution and close coordination with functional heads.

Progressive Leadership Roles – EAM Operations, F&B Manager and Assistant F&B Manager at The Lalit Group of Hotels (2017-04 – 2023-06)

• Served as Executive Assistant Manager – Operations at The Lalit Golf & Spa Resort Goa, overseeing all operational departments and managing the hotel in the General Manager's absence.
• Led Food & Beverage operations at The Lalit Mumbai, including five outlets, in-room dining, nightclub operations, 50,000 sq. ft. of banqueting, kitchen, service and stewarding.
• Managed a team of approximately 140 colleagues and drove restaurant, banquet and corporate sales activity.
• At The Lalit Great Eastern Kolkata, managed five outlets, in-room dining, banqueting, inbound business and outdoor catering.
• Contributed to record hotel and Food & Beverage revenue performance, including the property's highest reported New Year's Eve revenue.

Manager – Restaurants at Sheraton Grand Bangalore (2016-01 – 2017-12)

• Managed three restaurants and reported to the Director of Food & Beverage.
• Led complete departmental hiring and training, including banquet colleagues.
• Prepared monthly P&L critiques and supported restaurant sales calls to corporate clients.

Restaurant Manager – Pre-opening at Kochi Marriott Hotel (2014-01 – 2016-12)

• Supported pre-opening setup and led day-to-day restaurant operations.
• Completed monthly P&L critiques, delivered departmental training and conducted corporate sales calls.

Manager – Restaurants at Courtyard by Marriott Pune Hinjewadi (2013-01 – 2014-12)

• Served as second-in-command for Food & Beverage, overseeing all outlets and banqueting.
• Managed liquor ordering and excise-register compliance, completed monthly P&L critiques and delivered departmental training and sales activity.

Assistant Bar Manager – Pre-opening at Bengaluru Marriott Hotel Whitefield (2012-01 – 2013-12)

• Developed the beverage menu for the entire hotel as part of the pre-opening team.
• Managed ordering and negotiated annual commercial arrangements with beverage vendors.

Assistant Restaurant Manager / Pre-opening Manager at Renaissance Marriott Doha (2012-01 – 2012-12)

• Led complete pool-bar setup and opening readiness as the pre-opening manager.
• Managed ordering and held responsibility for the outlet profit-and-loss statement.

Associate to Assistant Restaurant Manager at Courtyard by Marriott Pune Hinjewadi (2009-01 – 2012-12)

• Earned successive promotions from bar associate to executive and Assistant Restaurant Manager.
• Managed restaurant and banqueting operations while building a strong foundation in service delivery and outlet controls.

Bartender – Pre-opening Team at The O Hotel (2007-01 – 2009-12)

• Supported beverage operations as part of the hotel's pre-opening team.
• Maintained beverage inventory controls and assisted with opening-readiness activities.

Bachelor's in Hotel Management & Catering Technology – Shri Balasaheb Tirpude College of Hotel Management & Catering Technology (2004-01 – 2007-12)