Shilpa Chand

Senior logistics and operations leader with 10+ years building and managing end-to-end logistics operations across pan-European networks. Deep experience in 3PL and carrier governance, contract negotiation, transportation and distribution strategy, multi-country P&L management, and the KPI and reporting infrastructure that drives cost-efficient, compliant logistics at scale. Proven track record of leading large cross-functional programmes across matrix organisations, engaging with regulatory bodies across multiple markets, and deputising for senior leadership.

Brings strong applied analytics capability, a high-ownership mindset, and genuine commitment to operational excellence.

Senior Programme Manager, Logistics Strategy and Operations - Amazon - Pan-European, London, UK

(2022-05 - 2026-05)

• Led pan-European logistics and transportation operations spanning 7 countries and 50+ sites, with full P&L accountability for a portfolio exceeding 00M, owning strategy, cost performance, and service quality across the network.
• Negotiated and managed contracts with 3PL providers, carriers, and third-party vendors across the UK and Europe, optimising service levels and cost efficiency through structured governance and quarterly business reviews.
• Developed and implemented logistics strategies including operating model redesign delivering 25 to 40 percent cost reduction and network capacity scaling from approximately 4,000 to 12,000 units across the region.
• Built and maintained KPI frameworks, dashboards, and reporting systems providing leadership with real-time visibility into cost drivers, service performance, and network utilisation across all markets.
• Ensured full compliance with national and international regulations across 7 European markets, partnering directly with local authorities, regulatory bodies, and government stakeholders on shipping, customs, and transportation requirements.
• Collaborated cross-functionally with procurement, finance, HR, and operations teams to align logistics strategy with broader business objectives and annual operating plan inputs.
• Defined, implemented, and maintained logistics systems and analytics infrastructure using SQL, Python, and AI-assisted tooling to enhance operational visibility, accuracy, and decision speed.
• Managed the UK and European logistics budget, identified cost-saving opportunities, and drove continuous improvement initiatives delivering sustained efficiency gains across the network.
• Deputised for and represented senior leadership in strategic forums, providing expert input on logistics strategy, value for money, and risk management.
• Built and developed a high-performing pan-European logistics team, increasing female management representation by 29.4 percent through structured development and succession planning.

General Manager, Logistics Operations (Senior Delivery Station Manager) - Amazon - London, UK

(2021-01 - 2022-05)

Full GM accountability for the highest-volume logistics site in Amazon's global network (largest of 650+), with complete P&L ownership and a workforce of 1,000+ employees and 1,000+ contractors across 25+ direct managers.

• Maintained strong logistics and service performance through 178% YoY volume growth and COVID-19 simultaneously, managing 40% absence and 50% volume increases through rapid diagnosis and decisive execution.
• Managed site safety, quality, and compliance standards including engagement with local government and regulatory authorities.

Operations Leadership, Shift Manager to Delivery Station Manager - Amazon - UK

(2015-07 - 2021-01)

• Progressed through successive logistics and operations leadership roles across multiple sites, building operating models, transportation frameworks, and compliance governance from first principles.
• Delivered sustained 10 to 15 percent efficiency improvements through structured problem-solving, root cause analysis, and continuous operational improvement.

MEng - Chemical Engineering - University of Aberdeen, UK (2015)

Master's Thesis Exchange - Chalmers University of Technology, Sweden