Shilpa Gurung

A people-focused professional pivoting into HR, who likes nurturing a positive workplace culture. Currently studying towards the CIPD Level 3 Foundation Certificate in People Practice. Brings over 5 years' hands-on experience managing employee relations, leading recruitment, and overseeing performance and absence for teams of up to 12 in fast-paced, highly regulated clinical settings.

Experienced in handling disciplinaries, grievances and confidential casework, with a proven ability to stay calm and fair under pressure. Looking to bring this practical ER and people-management experience into an entry-level HR role.

Head Dental Nurse - Bryer Wallace, Knightsbridge, Bupa - Knightsbridge

(2022-08 - 2025-08)

• Partnered with HR to manage employee relations casework for a team of up to 12, leading disciplinary, conduct and grievance investigations in line with company policy.
• Led recruitment and interviewing for clinical vacancies, helping keep the practice fully staffed.
• Delivered quarterly 1-1 performance reviews for the team, supporting goal setting and identifying development needs.
• Managed absence and sickness cases end-to-end, conducting return-to-work and performance capability meetings.
• Supported the practice manager with business planning, tracking costs and P&L to inform staffing decisions.
• Coordinated weekly rotas for a team of up to 12, maintaining full coverage and operational efficiency.
• Maintained full compliance with GDC, CQC and HTM105 standards through regular audits and policy checks.

Head Dental Nurse - Bupa Dental Care, Marylebone - Marylebone

(2018-09 - 2022-08)

• Supported the practice manager in achieving 100% practice and clinical compliance.
• Held accountability for the health, safety and wellbeing of the nursing team.
• Managed practice audits and conducted clinical compliance spot checks.
• Coordinated the monthly roster and arranged emergency cover for staff sickness.
• Supervised and mentored the nursing team to ensure adherence to company policies.

Registered Dental Nurse - Bupa Dental, Holborn - Holborn

(2016-07 - 2018-09)

• Ensured the clinical environment met high instrument sterilisation standards.
• Managed weekly controlled drugs checks and controlled stock ordering.
• Provided high-level patient care, maintaining confidentiality and professional standards.

Trainee Dental Nurse - Parson's Green

(2013-09 - 2016-07)

• Developed skills in dental practice software (EXACT SOE).
• Assisted with reception duties, diary management and patient queries.
• Provided chairside assistance, planning to ensure smooth-running procedures.

CIPD Level 3 Foundation Certificate in People Practice - People Practice - Avado (2026-11)

NEBDN National Diploma in Dental Nursing - Dental Nursing - Presidency London College

High School Diploma - Delia School of Canada, Hong Kong