Customer Service / Warehouse Coordinator - Nippon Express - Singapore
(2023-04 - 2025-04)
- Assist to coordinate inbound and outbound containers as a 3rd party warehouse for external companies
- Plan out schedule for delivery goods from warehouse to customers
- Call up customers to arrange delivery dates and times
- Liaise with warehouse ops team for daily in and out orders
Retail Representative - CatsMart Retail - Singapore
(2022-01 - 2022-12)
- Retail crew for the first 3 months of employment
- Promoted to supervisor/team leader of outlet after 3 months probation to assist team sales representatives
- In-charge of the outlet to maintain the sales and the operation of the outlet
- Provide the best service to customers and share knowledge of the product selling
Retail Assistant - Ideagent - Singapore
(2020-02 - 2021-12)
- Retail crew in a convenience store and handling cashiers
Customer Service Officer - ST Electronics
(2019-05 - 2019-12)
- Customer Service Officer
- Call Centre
Service Crew, Retail Assistant - Sentosa Madame Tussauds
(2017-04 - 2019-04)
- Provide a photo service to the guest that entered the attraction
- Giving the 100% best service to the guest at all time
- Up-sell product over at the photo counter
- Maintaining the sales target
- Handle cashiering
- Assist Manager and Supervisor train newcomer
Assume the role of a Customer Service Officer - Institute of Technical Education
(2016-12 - 2017-03)
- Management Support Officers, Customer Relations
- Assume the role of a Customer Service Officer (CSO) and perform customer service via counter, telephone and email
- Provide course advising for full-time & part-time programmes
- Facilitate the collection of Certificate
- Collect school fee payment (PSEA, NETS, Credit Card)
- Issue School Letter
- Handle lost & found items
- Manage delivered Items
- Receive customer & student feedback - Reset iStudent Password
National Service Full time - Singapore Armed Forces
(2014-11 - 2016-11)
- Admin Support Assistant (ASA)
- Monitored and ensured timely submission of the servicemen's Exit documents effectively and efficiently
- Update and draft out servicemen Service transcript and testimonial ( if applicable ) depend on their grading
- Worked with various departments, branches and other personnel of all ranks in the same Division and gain more experience and knowledge
- Monthly submission of Key Performance Index ( KPI )
- Expertise in unit HR Administration
- Volunteered to plan and execute the entertainment segment of any programme
Sales assistant - GUESS RETAIL STORE
(2014-05 - 2014-07)
- A daily task in managing the store at peak hour especially during the Great Singapore Sales
- Assist in promoting new arrival items to gain the store profit
Customer Service - Singapore Grand Prix PTE LTD
(2013-09 - 2013-09)
- Provide Visitor Information
- Assist Visitor to their respective sits grandstand
Customer Service - Singapore Grand Prix PTE LTD
(2012-09 - 2012-09)
- Interact With Guest and lead them to their Corporate event venue
- Assist in ushering patron to their respective grandstand
