Sholikin

To obtain a fulfilling position where I can utilize my skills to their fullest potential and gain more experience in the company of my employer.

Customer Service / Warehouse Coordinator - Nippon Express - Singapore

(2023-04 - 2025-04)

• Assist to coordinate inbound and outbound containers as a 3rd party warehouse for external companies
• Plan out schedule for delivery goods from warehouse to customers
• Call up customers to arrange delivery dates and times
• Liaise with warehouse ops team for daily in and out orders

Retail Representative - CatsMart Retail - Singapore

(2022-01 - 2022-12)

• Retail crew for the first 3 months of employment
• Promoted to supervisor/team leader of outlet after 3 months probation to assist team sales representatives
• In-charge of the outlet to maintain the sales and the operation of the outlet
• Provide the best service to customers and share knowledge of the product selling

Retail Assistant - Ideagent - Singapore

(2020-02 - 2021-12)

• Retail crew in a convenience store and handling cashiers

Customer Service Officer - ST Electronics

(2019-05 - 2019-12)

• Customer Service Officer
• Call Centre

Service Crew, Retail Assistant - Sentosa Madame Tussauds

(2017-04 - 2019-04)

• Provide a photo service to the guest that entered the attraction
• Giving the 100% best service to the guest at all time
• Up-sell product over at the photo counter
• Maintaining the sales target
• Handle cashiering
• Assist Manager and Supervisor train newcomer

Assume the role of a Customer Service Officer - Institute of Technical Education

(2016-12 - 2017-03)

• Management Support Officers, Customer Relations
• Assume the role of a Customer Service Officer (CSO) and perform customer service via counter, telephone and email
• Provide course advising for full-time & part-time programmes
• Facilitate the collection of Certificate
• Collect school fee payment (PSEA, NETS, Credit Card)
• Issue School Letter
• Handle lost & found items
• Manage delivered Items
• Receive customer & student feedback - Reset iStudent Password

National Service Full time - Singapore Armed Forces

(2014-11 - 2016-11)

• Admin Support Assistant (ASA)
• Monitored and ensured timely submission of the servicemen's Exit documents effectively and efficiently
• Update and draft out servicemen Service transcript and testimonial ( if applicable ) depend on their grading
• Worked with various departments, branches and other personnel of all ranks in the same Division and gain more experience and knowledge
• Monthly submission of Key Performance Index ( KPI )
• Expertise in unit HR Administration
• Volunteered to plan and execute the entertainment segment of any programme

Sales assistant - GUESS RETAIL STORE

(2014-05 - 2014-07)

• A daily task in managing the store at peak hour especially during the Great Singapore Sales
• Assist in promoting new arrival items to gain the store profit

Customer Service - Singapore Grand Prix PTE LTD

(2013-09 - 2013-09)

• Provide Visitor Information
• Assist Visitor to their respective sits grandstand

Customer Service - Singapore Grand Prix PTE LTD

(2012-09 - 2012-09)

• Interact With Guest and lead them to their Corporate event venue
• Assist in ushering patron to their respective grandstand

Diploma - Administration - Institute of Technical Education (2011 - 2014)

O Level - Hong Kah Secondary School (2006 - 2010)