Simon Glass
Customer Service & Operations Professional
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About
Results-driven and customer-focused professional with over 20 years' experience across customer service, account management, and warehouse operations. Proven ability to deliver excellent service, manage orders and stock, and resolve complex issues in fast-paced environments. Strong communicator with a track record of building lasting customer relationships, supporting business targets, and maintaining high standards of accuracy and efficiency.
Experience
Stock Replenishment Assistant - Morrisons - Longbridge
(2025-07 - 2026-04)
- Replenish and rotate stock using FIFO procedures to maintain availability and minimise waste
- Ensure shelves are well-presented, labelled, and compliant with pricing
- Monitor stock levels and report shortages to supervisors
- Support customers with product queries in a professional and friendly manner
- Work collaboratively to meet store targets and deadlines
Customer Service Assistant - Space Station Self Storage - Birmingham
(2024-09 - 2025-07)
- Delivered front-line customer service, handling enquiries and supporting sales conversions
- Processed contracts, maintained customer records, and updated account information
- Managed bookings and coordinated services with contractors and customers
- Handled cash and card payments, including daily reconciliation
- Resolved customer queries and complaints professionally
- Supported smooth day-to-day operations and maintained a clean, welcoming environment
Customer Service & Warehouse Operations - UK Hip Flasks - Birmingham
(2019-10 - 2024-08)
- Managed customer enquiries across phone, email, and live chat channels
- Processed orders from enquiry to dispatch, ensuring accuracy and timely delivery
- Handled goods receiving, stock organisation, and inventory tracking
- Picked, packed, and dispatched orders for retail and online customers
- Maintained shipping documentation and supported stock control processes
- Resolved complaints effectively, maintaining strong customer relationships
- Assisted in stocktakes and ensured accurate inventory records
Sales Assistant / Keyholder - United Carpets & Beds - Birmingham
(2007-02 - 2019-10)
- Advised customers on product range, pricing, delivery, and warranties
- Delivered tailored recommendations through customer consultations
- Achieved sales targets through effective upselling and product knowledge
- Processed transactions, including cash, card, and finance options
- Managed stock levels, deliveries, and showroom presentation
- Assisted with stocktaking and inventory control
- Held keyholder responsibilities, including opening/closing and security
Barman & Chef - The Hilly Fields - Birmingham
Customer Service Team Leader - Homebase - Birmingham
Forklift Operator & Labourer - AE Harris - Birmingham
Enamel Engraver - Shaw Munster - Birmingham
Education
- EDI Level 2 NVQ in Retail Operations
- EDI Level 2 NVQ in Retail Skills
- EDI Level 1 Key Skills in Communication
- EDI Level 1 Key Skills in Application of Number
