Sofiane Dersouni
Sales-driven professional with over 10 years' experience in account management, business development and customer relationship management
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About
Sales-driven professional with over 10 years' experience in account management, business development and customer relationship management. Proven track record in delivering exceptional customer service and closing high-value sales in fast-paced, competitive environments. Expert in building strong client relationships, identifying customer needs and exceeding sales targets through consultative selling and effective negotiation.
Skilled in using CRM systems to manage customer pipelines and drive revenue growth. Strong communicator with excellent interpersonal and persuasion skills, seeking a challenging Car Sales Executive role in the automotive industry where I can leverage my sales expertise, customer service excellence and demonstrated ability to achieve and exceed performance targets.
Experience
Logistics Services Entrepreneur at Self-Employed (2025-07 – Present)
- Manage logistics operations, scheduling and customer communications.
- Coordinate delivery planning to maximise efficiency and maintain high customer satisfaction.
Account Sales Executive at World Fuel Services (2024-10 – 2025-07)
- Managed a portfolio of commercial clients across construction, agriculture and transport sectors.
- Drove business growth through account development, upselling and customer retention.
- Analysed market trends and produced sales forecasts using Salesforce and Tableau.
- Negotiated commercial agreements and collaborated with cross-functional teams to deliver excellent customer service.
Luxury Watches & Jewellery Consultant at Beaverbrooks (2021-07 – 2024-10)
- Delivered exceptional customer service in a luxury retail environment.
- Built long-term client relationships, generating repeat business and referrals.
- Managed high-value sales and achieved the National Association of Jewellers JET1 qualification.
Assistant Store Manager at Skopes Menswear (2015-09 – 2020-02)
- Supported store operations, sales performance and KPI delivery.
- Led and developed team members while maintaining high customer service standards.
- Managed stock control, merchandising and day-to-day operations.
Education
JET1 Qualification – National Association of Jewellers (2024)
Higher National Diploma (HND) in Business Administration – ICFE, Dublin (2010 – 2012)
Bachelor's Degree in Computer Studies – University of Constantine, Algeria (1995 – 1999)
