Sonia Anokye

Customer-focused and highly organised professional with recent experience in fast-paced hospitality and administrative environments, offering strong face-to-face service, accurate record handling, and confident use of Microsoft Office and digital systems. Experienced in responding to enquiries in person, by phone, and in writing, maintaining confidentiality, and working methodically with attention to detail. Brings a calm, approachable manner, strong teamwork skills, and the ability to learn new systems and procedures quickly to deliver an efficient and welcoming service.

Commis Waiter / Expeditor - The Connaught - London, UK

(2022-11)

• Provide front-line, face-to-face customer service in a busy 5-star hospitality environment, ensuring guests receive a professional, positive, and welcoming experience always.
• Respond promptly and courteously to enquiries and requests, resolving routine issues efficiently and referring more complex matters when appropriate.
• Communicate clearly with guests and colleagues during high-pressure service periods, helping services run smoothly and efficiently.
• Check orders carefully for quality, presentation, and accuracy before service, demonstrating strong attention to detail and a conscientious approach to tasks.
• Maintain high standards of teamwork, reliability, and professionalism while adapting to changing demands during busy shifts.
• Build positive working relationships with colleagues from different teams and backgrounds to support consistent service delivery.

Administrative Assistant - University of Ghana Medical School, Radiology Department - Accra, Ghana

(2019-09 - 2022-04)

• Provided administrative support in a busy department, managing records, appointments, and enquiries accurately, professionally, and confidentially.
• Responded to enquiries in person, by phone, and in writing, giving clear information and ensuring timely follow-up.
• Used Microsoft Office and other digital systems to prepare documents, update databases, maintain records, and track information accurately.
• Handled sensitive information with discretion and maintained confidentiality when dealing with records and service users.
• Recorded concerns carefully and referred issues to the appropriate department, showing sound judgement and an understanding of when escalation was needed.
• Worked methodically under pressure, balancing competing priorities while maintaining accuracy and a helpful, empathetic approach.
• Supported a service used by people from different backgrounds, communicating respectfully and professionally with patients, visitors, and staff.

Hostess - Intercity Restaurant

(2018-08 - 2019-07)

• Greeting and escorting diners to their tables and offering menus.
• Managing reservation
• Handling bookings via phone and managing walk ins and providing customers with accurate wait time estimates
• Acting as the first point contact for feedback, answering menu inquiries and resolving customer issues or complaints
• Making sure the entrance are clean, menus are organized.

Bachelor of Business Administration (BBA) - Secretarial Education - University of Education, Winneba (2015 - 2019)