Friendly, reliable, and highly organised professional with strong experience across architectural practice, project administration, customer service, and therapeutic support work
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Friendly, reliable, and highly organised professional with strong experience across architectural practice, project administration, customer service, and therapeutic support work. Confident communicator with the ability to build positive relationships with clients, colleagues, and service users. Experienced in balancing administrative responsibilities with creative and technical tasks, and able to work effectively both independently and as part of a team.
Architectural Assistant at Hancock Architecture Ltd (2022-02 – Present)
Acts as first point of contact for new and existing clients, managing enquiries professionally. Liaise with clients and colleagues to determine project requirements and next steps. Arrange site surveys, attended measurements and photography of existing properties. Participate in client meetings and supported preparation of drawings for planning applications. Develop skills in Vectorworks and SketchUp.
Complete weekly administrative duties including: Uploading receipts to DEXT, maintaining QuickBooks accounts for the accountant, filing, scanning, and document management and printing technical drawings (A1/A3) and general documents (A4)
Director at Studio Constance (2025-08 – 2025-12)
I decided to try my hand at opening a creative studio/ art gallery for all ages. I held Art Camps throughout the summer holidays for children of all ages, toddler art club weekly and an all ages morning of creativity at the weekend. As well as art classes, we had artists and wellbeing practitioners come in and use the space for their own work.
During this time, we held five art exhibitions, showcasing work of local artists, jewellers and other creatives. Unfortunately, financially was not viable and we had to close.
Account Manager at KTB Solutions (2025-01 – 2025-05)
Account Management, using Xero, Quickbooks and Outlook. Created invoices and purchase orders, communicated with clients and suppliers when needed. Used online databases to find products for clients, creating purchase orders for the products, liasing with suppliers and clients right up until the client has received their order. Also, touched on large mailing management.
Therapeutic Support Worker at JessCare (2024-08 – 2024-09)
Provided therapeutic support to children and young people aged 11–18 within a residential children's home. Ensured accurate daily logging, handovers, and completion of all required documentation. Supported young people at educational, medical, CAMHS, and social services appointments. Maintained safeguarding standards and promoted a safe, stable home environment. Assisted with day-to-day household responsibilities including cleaning and laundry.
Project Administrator / Trainee Designer at Cox Design and Consult (2021-03 – 2022-03)
Managed project administration, job tracking, and inbox organisation. Filed invoices and staff expenses, updating QuickBooks records. Booked travel and accommodation and produced detailed itineraries for multi-location projects. Trained in AutoCAD, producing and editing technical drawings.
Sales Assistant at Next (2016-02 – 2018-05)
Delivered high standards of customer service in a fast-paced retail environment. Worked collaboratively with colleagues to meet daily targets and priorities. Supported store performance during regular mystery shopper assessments. Conducted daily floor walks and task prioritisation.
Housekeeper at Premier Inn (2013-11 – 2016-01)
Maintained high standards of cleanliness and presentation across guest rooms. Met performance targets and contributed to site quality scores.
Florist / Receptionist / Administrator at Sara Scott Florist (2012-03 – 2013-11)
Completed an apprenticeship achieving NVQ Level 2 qualifications. Progressed to managing administrative responsibilities in a small business. Organised invoices, stock rotation, and supplier orders. Designed promotional materials and organised floristry workshops. Provided professional, compassionate service for funeral and wedding orders.
BA/BSc (Hons) in Design and Innovation – Open University (2018-10 – 2024-07)
National Diploma Level 3 in Art & Design – Colchester Institute (2009-09 – 2011-06)
NVQ Level 2 in Customer Service – Otley College (2011-09 – 2013-06)
Level 2 Diploma in Work-Based Floristry – Otley College (2011-09 – 2013-06)
GCSEs in Art, ICT, Textiles, Double Science, Maths & English – Tendring Technology College
BTEC Level 2 in Business Studies – Tendring Technology College
