Sonia Lacerda

Dedicated professional known for reliability and a strong work ethic. Proven ability to collaborate effectively in team settings and tackle challenges with a constructive mindset. Maintains a commitment to quality while efficiently meeting objectives. Eager to learn and adapt in dynamic environments.

Customer Service /Sales Assistant - Charlenes Super Store & Cold - Goa India

(2023-07 - 2026-02)

• Provided friendly and helpful customer service to customers in-store.
• Assisted customers with finding products and answering their questions.
• Operated the till and processed cash and card payments accurately.
• Restocked shelves and ensured products were displayed neatly.
• Checked stock levels and helped maintain an organised store.
• Received and checked deliveries of goods.
• Kept the shop floor clean, tidy and safe for customers.
• Handled customer queries and resolved issues in a polite and professional manner.
• Promoted products and assisted customers with their purchasing decisions.
• Worked as part of a team to provide efficient daily store operations.
• Followed company procedures for cash handling and customer service.

Customer Service/ Admin/Sales Assistant - Sainsbury's Store - United Kingdom

(2020-09 - 2021-08)

• Greeting customers entering the store.
• Assisting shoppers to find the goods and products they looking for.
• Being responsible for processing cash and card payments.
• Receiving and storing the delivery of large amounts of stock.
• Responsible dealing with customers complaints.
• Keeping up to date with special promotion and putting up displays.
• Organized money, prepared nightly deposit forms, and set up store computer system for next day.
• Assisted in weekly sales promotion price changes.
• Gaining team work skills by supporting the work of others and acting as vocal and engaged team member while positively and confidently responding to assigned tasks.

Customer Sales Advisor - Excess Baggage Company - United Kingdom

(2019-12 - 2020-03)

• Booking shipments of luggage to and from the United Kingdom.
• Assisting customers with sales advise and services.
• Processing customer transactions.
• Receiving and processing shipments and deliveries.
• Securely storing customer baggage in our storage units.
• Following store routines, policies and guidelines to assist in safety in store.
• Managing customer booking for storage, courier and delivery.
• Assisting with confiscated items/lost and found/ Tourist services and Travel.

Completed Level 3 (2000-01 - 2006-04)

Completed Level 4 - Computer science and Awareness; Fashion Designing (2007-01 - 2008-04)