Sonya Sarfraz

Adaptable and motivated professional with experience across healthcare assistance, customer service and administration. Brings a positive attitude, strong communication skills, and a willingness to learn and support people in achieving their goals and receiving high-quality care and service.

Support Worker - Hertfordshire Council – Learning Disability Services

• Supported people with learning disabilities to live independently and achieve their goals.
• Assisted with personal care, daily living skills and community access.
• Supported with finances, budgeting and managing personal funds.
• Helped with medical appointments and attended hospital/GP visits.
• Administered and managed medication in line with care plans and workplace procedures.
• Maintained accurate records and supported with daily administration.

Healthcare Assistant - Belmont Lodge, London

(2017-12 - 2018-12)

• Provided personal care and support to residents.
• Assisted with daily living activities and mobility.
• Worked as part of a team to ensure high standards of care and safety.

Cash Office Assistant - Sainsbury's

(2017-12 - 2018-12)

• Handled cash transactions and reconciliations.
• Provided excellent customer service at the till and customer service desk.
• Assisted with stock and general store administration.

Administrative Assistant - Australian High Commission, Islamabad

• Managed correspondence, emails and documents.
• Provided administrative support to the team.
• Maintained files and updated records.
• Assisted with scheduling and diary management.

Customer Service Assistant - Win Track PL

• Answered customer enquiries and resolved issues.
• Provided information and support to customers.
• Maintained high levels of customer satisfaction.

Matriculation - Govt High School, Rawalpindi, Pakistan (2009)

Intermediate (Arts) - Arts - Rawalpindi Board, Pakistan (2002)

Bachelors in (Arts) - Arts - Punjab University, Pakistan (2004)

Masters in Political Science - Political Science - Punjab University (2010)

B.Ed. - AIOU (2007)