Sophia James
Front of House Manager
Talent
ChesterMember since June 8, 2026
Leadership & Team ManagementCustomer Service ExcellenceStaff Training & DevelopmentLabour & Budget ManagementKPI Analysis & Performance ImprovementCash HandlingCommunication & Interpersonal SkillsProblem Solving & Organisation
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Leadership & Team ManagementCustomer Service ExcellenceStaff Training & DevelopmentLabour & Budget ManagementKPI Analysis & Performance Improvement
About
Committed and dependable Front of House Manager with over 5 years' experience in customer service and 3 years of management experience within a fast-paced hospitality environment. Skilled in leading teams, driving performance, managing labour budgets, and delivering exceptional guest experiences. Strong communicator with proven leadership, organisational, and problem-solving abilities.
Experience
Front of House Manager at Wagamama (2023-09 – Present)
- Manage a team of 30+ employees.
- Create and manage staff rotas in line with labour budgets.
- Monitor KPI performance and implement improvement plans.
- Support profit and loss management alongside kitchen leadership.
- Ensure compliance with company policies and training requirements.
- Support recruitment, coaching and development of team members.
Front of House Team Member at Wagamama (2021-10 – 2023-09)
- Delivered excellent customer service in a busy restaurant environment.
- Provided menu and allergen guidance to guests.
- Managed reservations and table allocations.
- Communicated effectively with front and back of house teams.
- Promoted seasonal menu items and special offers.
Education
Certificate of Higher Education in Health and Social Care – Madeley Academy, Telford and Wrekin (2021-09 – 2023-03)
Skills
Front of House Manager
