Sophie Horrocks

I am a reliable and adaptable operations manager, with years of experience in both the charity and mortgage sectors. I am comfortable taking on new opportunities, addressing complex problems, and pushing processes and policies to improve.

I have experience developing CRM systems including lead generation, workflow automation, and dashboards alongside documentation and process creation. I am also able to perform data analytics using Excel and equivalent, visualise with Microsoft Power BI, and have a Google Data Analytics certification

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