CRM and Data Manager
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Experienced and bilingual professional with a proven track record of rapid career progression and a keen focus on continuous development. Thrives in dynamic environments, excelling in project coordination and compliance roles. Skilled in conducting GAP analysis, ensuring regulatory compliance, and maintaining accurate records.
Possesses strong analytical abilities and technical proficiency in Microsoft tools. Exceptional time management, negotiation, and communication skills enable successful project completion within budget and on schedule. Committed to personal and career growth, staying abreast of industry trends.
04/2024 - PresentSalisbury City CentreCRM and Data Officer As a CRM and Data officer, I have extensive experience in compliance and data management, including designing regulatory training, mentoring staff, and conducting internal audits. My expertise covers AML, SRA, and GDPR regulations, and I am skilled in managing claims and complaints while providing guidance on regulatory queries. With strong communication and time management skills, I effectively prioritise tasks, meet deadlines, and maintain a proactive, can-do attitude.02/2024 - 03/2024UKHSAGxP Quality Support Officer - Fixed Contract As a Quality Support Officer, I ensured regulatory compliance, managed eQMS, provided user support, and contributed to SOP development.
Facilitated communication with stakeholders, supported audits, and maintained documentation.12/2022 – 01/2024Fexco PropertyProject and Compliance Coordinator Conducted GAP analysis to prioritise risk areas, maintained accurate records for compliance with UK Legislation, and proactively managed time and communication with the team.06/2022 – PromotedFexco PropertyBusiness Developer Hybrid Familiar with property leases, prepared budgets, addressed developer queries, assisted marketing team, updated company platform, and provided general support to business development.03/2022 – 04/2022Sparta GlobalTrainee Business Analyst Remote Trained at Sparta Global in diverse roles: Business Analyst, Project Manager, Product Owner, Consultant, and Scrum Master. Proficient in AGILE methodologies, stakeholder communication, and tools such as Excel, SQL, Jira, and BPMN diagrams.08/2021 – 09/2021Freelance VolunteerScrum Master Volunteer experience includes organizing and leading team meetings, as well as meetings with business analysts and clients. Proficient in recording clear minutes and using Outlook to track team progress for timely task completion.
College of Natural Medicine, London
2017 - 2022
