David Cole

Reliable and adaptable Technical Support & Operations professional with over 30 years of hands-on troubleshooting experience across IT systems, hardware, logistics, and customer support. Skilled at diagnosing issues quickly, guiding users in clear, jargon-free language, and keeping operations running smoothly in both remote and field-based environments. Known for a calm, methodical approach, strong communication, and the ability to support colleagues and customers with patience and clarity.

Seeking a remote role in Technical Support, Operations Support, Logistics Coordination, or Admin Support where I can bring my problem-solving skills, technical knowledge, and dependable work ethic to a team that values stability and excellent service.

Subsidence Monitoring Surveyor at SML Surveyors (2022-08 – Present)

Monitor structural movement across Northern England & Scotland using specialist equipment. Troubleshoot and maintain company hardware/software for accurate data capture.

• Monitor structural movement across Northern England & Scotland using specialist equipment.
• Troubleshoot and maintain company hardware/software for accurate data capture.
• Produce clear reports and updates for clients and colleagues.
• Ensure vehicle and equipment compliance and safety standards.
• Blend technical accuracy with approachable, customer-friendly communication.

IT Support & Technical Troubleshooting at Freelance/Contract (1990-01 – Present)

Delivered IT support across home users, small businesses, and field environments. Resolved hardware, software, and connectivity issues quickly and effectively.

• Delivered IT support across home users, small businesses, and field environments.
• Resolved hardware, software, and connectivity issues quickly and effectively.
• Supported users via phone, email, and face-to-face, ensuring smooth daily operations.
• Installed and configured systems, peripherals, and network equipment.
• Provided user training to reduce repeat issues and build confidence.
• Balanced immediate fixes with long-term solutions to maintain continuity.

Robotics Technician / Warehouse Operative / Fire Marshall at Amazon (2021-07 – 2022-08)

Troubleshot robotics and warehouse systems to maintain operational flow. Supported colleagues with technical queries and safety procedures.

• Troubleshot robotics and warehouse systems to maintain operational flow.
• Supported colleagues with technical queries and safety procedures.
• Ensured compliance with Fire Marshall and 5-S safety standards.

Delivery & Installation Driver (Medical Equipment) at Adecco (2021-04 – 2021-06)

Delivered and installed medical beds in hospitals. Troubleshot equipment issues on-site and supported clinical staff.

• Delivered and installed medical beds in hospitals.
• Troubleshot equipment issues on-site and supported clinical staff.

Warehouse Operative at ASOS (2021-02 – 2021-04)

Used IT systems to pick, pack, and label items accurately. Maintained high accuracy and workflow efficiency.

• Used IT systems to pick, pack, and label items accurately.
• Maintained high accuracy and workflow efficiency.

Rideshare & Delivery Driver at Uber/Lyft (2016-10 – 2020-12)

Provided safe, reliable transport with excellent customer service. Maintained high ratings through professionalism and communication.

• Provided safe, reliable transport with excellent customer service.
• Maintained high ratings through professionalism and communication.

Assembler / Production Worker at GE Lighting (2016-05 – 2016-10)

Assembled electrical fixtures and performed quality checks. Identified and resolved production issues.

• Assembled electrical fixtures and performed quality checks.
• Identified and resolved production issues.

Job Coach at Interserve (2011-01 – 2013-12)

Supported job seekers with IT-based applications, scheduling, and documentation. Helped users build confidence with digital tools.

• Supported job seekers with IT-based applications, scheduling, and documentation.
• Helped users build confidence with digital tools.

City & Guilds A-Level Equivalent in Information Technology