Stacey Jayne Alder

A highly resourceful, flexible, innovative and enthusiastic individual with excellent customer service skills. I have experience in coordinating, planning and organizing. I possess a considerable amount of knowledge regarding administrative and a proven ability to provide a high level of clerical support of a complex and confidential nature.

I am a highly self-motivated individual, with good time management and excellent organisational skills. Excellent communication skills both written and verbal, always pay attention to detail, working effectively and efficiently to maintain high standards at all times. Currently looking for a new and challenging position, one which will make best use of my existing skills and experience.

Customer Service Advisor Rides - Booking.com

(2025-03 - 2025-09)

• Provided excellent product knowledge to help resolve customer queries from start till end regarding their travel and booking queries.
• Delivered high-quality customer support for customers and partners via calls, emails, and live chat.
• Successfully provided customer service by engaging with customer in their own native language.
• Achieved a positive impact on every customer contact over multiple channels.

Student Service Coordinator - EC English Language Centre

(2023-04 - 2023-11)

• Coordinated and managed all aspects of student arrivals, including airport transfers, residence check-ins, and homestay placement.
• Served as the initial contact and consultant for students and visitors, delivering courteous and professional assistance while addressing all requests and feedback effectively.
• Managed the coordination, execution, and marketing of student activities while providing guidance to students in meeting their needs
• Evaluated and identified opportunities to enhance process efficiency and improve service applications, resulting in a positive impact on the student's experience.
• Allocated residences and homestay families to support the accommodation function, while maintaining up-to-date records.
• Provided centre with general administrative and record keeping support as instructed by management
• Managed and cultivated relationships with diverse stakeholders including peers, senior managers, academic stakeholders, parents, and students from various linguistic, ethnic, and cultural backgrounds.

Assessment Administrator - University of Manchester

(2021-04 - 2023-04)

• Assessed and determined assessment submission deadline extension requests, reporting to the Chair of the Mitigating Circumstances sub-panel. Worked collaboratively with Disability Advisory and Support Service (DASS), Counselling Service, and other stakeholders.
• Ensured timely communication with students by confirming the result of their assessment submission deadline extension request via email within 5 working days
• Ensured systems were updated in accordance with current data protection legislation and maintained spreadsheets tracking all assessment submission deadline extension requests / outcomes for monitoring and reporting purposes.

Sales Coordinator/Account Manager - BeautyFort Ltd

(2017-06 - 2020-06)

• Cultivated successful business relationships with clients during the beauty products commercial partnership
• Developed and maintained client relationships with direct responsibility for English, Belgian and Dutch portfolio.
• Delivered high-quality customer support via both phone and email channels
• Achieved smooth running of the overall order-invoice-balance-payment process by efficiently performing order entry and managing accounting procedures.
• Monitored and supervised order shipments by coordinating with internal and external logistics.
• Managed post-sale claims and returns by initiating case resolutions, collaborating with warehouse and couriers, and providing credit notes for reconciliations.
• Generated invoices and sales reports for designated accounts
• Built and updated a database of potential customers to generate sales leads through monthly marketing campaigns.

Customer Service Advisor - Holt Lloyd International Ltd

(2012-07 - 2014-08)

• Managed and resolved customer complaints as the main point of contact
• Managed administration duties and performed Ad Hoc tasks as needed.
• Processed and coordinated order processing and delivery communication
• Worked closely with various departments to ensure timely fulfilment of customer requests
• Prepared all necessary export documentation in compliance with HMRC and ADR regulations, providing accurate information to customers, hauliers, and shippers.
• Successfully obtained, reviewed, and negotiated freight costs to optimize cost savings.
• Managed sales operations by generating and verifying accurate sales reports for maintaining precise sales forecasts.

Assistant Buyer - Footlocker (EHQ)

(2011-09 - 2012-10)

• Contributed to the efficient functioning of the men's footwear division by providing assistance to a team consisting of four buyers and one senior buyer
• Managed and achieved KPI targets through effective buying process execution
• Monitored and sustained the upkeep of PO's/SKU records for efficient inventory management
• Performed Ad Hoc tasks, documented and managed sample footwear for all divisions
• Collaborated with colleagues and internal departments to successfully execute up-and-coming projects like The Locker Room and House of Hoops, featuring celebrity collaboration with Kobe Bryant.
• Managed contracts and retail database, overseeing photo shoots, preparing range reviews, and conducting vendor meetings while effectively resolving queries with vendors.

BSc (HONS) - International Fashion Marketing - (One Year Top-Up) - Salford University (2013-09 - 2014-06)

Foundation Degree - International Fashion Marketing - (A two-year Foundation Degree) - Manchester Metropolitan University (2009-09 - 2011-07)