Stacy Pessell
Healthcare Administration and Operational Support Professional
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About
Highly experienced healthcare administration and operational support professional with more than 25 years' experience within specialist oncology services. Extensive background in senior medical administration, staff training, quality assurance coordination and service support within fast-paced clinical environments. Recognised for strong organisational skills, attention to detail and the ability to manage sensitive information with professionalism and discretion.
Experienced in onboarding and mentoring staff, coordinating training programmes, supporting clinical teams and maintaining quality and governance processes to high standards. A confident communicator with advanced knowledge of medical terminology, healthcare systems, patient pathways and administrative operations, now seeking opportunities beyond the NHS within private healthcare, healthcare operations, governance, training or professional services environments.
Experience
Senior Medical Secretary / Training Coordinator at Royal Devon & Exeter NHS Foundation Trust – Exeter Oncology Centre (2010-12 – Present)
Provide senior administrative and secretarial support to Consultant Oncologists within a specialist oncology department.
- Coordinate onboarding and training for new secretarial staff across the Oncology Centre.
- Conduct Personal Development Reviews (PDRs) for clerical and support staff.
- Support efficient patient pathway administration within a high-volume clinical environment.
- Maintain accurate clinical documentation, correspondence and patient records.
- Act as a key point of contact between consultants, multidisciplinary teams and patients.
- Contribute to continuous improvement of departmental administrative processes.
Senior Medical Secretary / Training Coordinator at Royal Devon & Exeter NHS Foundation Trust – Exeter Oncology Centre (2005-12 – 2010-12)
- Supported Professor Radstone and oncology clinical teams with comprehensive medical secretarial services.
- Delivered training and induction support to new administrative staff.
- Assisted with workflow coordination and service efficiency improvements within the department.
Quality Assurance Coordinator at Royal Devon & Exeter NHS Foundation Trust – Exeter Oncology Centre (2002-05 – 2005-03)
- Coordinated and maintained Quality Assurance systems within the Oncology Centre and Radiotherapy Physics departments.
- Supported implementation and updating of revised quality systems and procedures.
- Assisted departments in maintaining compliance with operational and governance standards.
Quality Assurance Coordinator at Royal Devon & Exeter NHS Foundation Trust – Oncology & Breast Care Unit (1999-05 – 2001-12)
- Established and maintained Quality Assurance systems within the Breast Care Unit.
- Supported preparation for accreditation by ensuring systems and documentation met required standards.
- Monitored compliance processes and maintained accurate QA records.
Quality Assurance Coordinator / Medical Secretary at Royal Devon & Exeter NHS Foundation Trust – Exeter Oncology Centre (1999-05 – 2001-12)
- Combined QA coordination responsibilities with medical secretarial support to Clinical Oncologists and clinical teams.
- Assisted with administration of clinical documentation and governance processes.
Medical Secretary at Royal Devon & Exeter NHS Foundation Trust – Exeter Oncology Centre (1995-11 – 1999-05)
- Provided full medical secretarial support within the Oncology Centre.
- Managed correspondence, audio typing, clinic administration and patient communications.
Education
ILM Level 3 Award in Management in Leadership & Management
Management Introductory Award in Leadership & Management – ERSASS / Plymouth University
Trainer Skills in Professional Training
PDR Workshop in Professional Training
OCS Training in Professional Training
ESR Training in Professional Training
EROS Training in Professional Training
Certificate in Counselling in Professional Training
NEBS Qualification in Professional Training
AMSPAR Medical Secretaries Diploma in Medical Administration Qualifications
NVQ Level III Business Administration in Medical Administration Qualifications
RSA III Typing Parts 1 & 2 in RSA Qualifications
RSA III Audio Typing in RSA Qualifications
RSA III Word Processing in RSA Qualifications
RSA II Medical Word Processing in RSA Qualifications
RSA II Medical Audio Typing in RSA Qualifications
GCSE English Literature in GCSEs
GCSE English Language in GCSEs
