Stephen Potter
Operations Manager
Hire this person
Send a job offer directly to this candidate
About
Versatile professional demonstrating strengths in team collaboration and operational support. Adapts to changing environments through effective problem-solving and risk assessment. Committed to fostering a safe and productive workplace culture.
Experience
Operations Manager at Sarratt Online Ltd (2020-08 – Present)
- Oversaw quality control processes, maintaining high standards for all products and services.
- Investigated issues impacting organisational operations and service delivery and recommended corrective actions.
- Reviewed and revised operational policies, aligning procedures with best practices
- Managed operations team daily to enhance efficiency and meet organisational objectives.
- Facilitated continuous improvement initiatives, encouraging innovation and excellence in operations.
- Developed and enforced health and safety protocols, ensuring a safe workplace environment.
- Optimised resource allocation, ensuring maximum productivity and minimal downtime.
- Streamlined logistics and supply chain management, enhancing delivery times and customer satisfaction.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
Finance & Operations Manager at Marks & Spencer (2013-09 – 2020-08)
- Customer Service assistant - Sept 2013 - Jan 2014
- Store stock controller - Jan 2014 - Oct 2014
- Team supervisor - Oct 2014 - Jan 2016
- Section Manager - Jan 2016 - Jun 2017
- Finance & Operations Manager - Jun 2017 - Aug 2020
Shop Assistant at Hudsons Bay Company (2012-10 – 2013-07)
Shop Assistant at Sears (2012-08 – 2012-10)
Shop Manager at Passion Fish (2010-06 – 2012-05)
Customer Service Administrator at The Listening Company (2008-09 – 2010-05)
Catering Assistant at Parkwood Leisure (2008-05 – 2008-09)
Shop Assistant at One Stop (2007-10 – 2008-09)
Shop Assistant at Waitrose & Partners (2004-10 – 2007-09)
Education
NVQ Level 2 in Customer Service – Marks & Spencer - High Wycombe (2015)
A-Levels in Sociology, Psychology, Classics, Computing – Henley College - Henley (2007)
GCSEs in 11 GCSEs A*-C including English and Maths – Royal Grammar School - High Wycombe (2004)
