Steve Armit

Engaging, astute and valued adding Operations Director with extensive experience ensuring large, diverse teams are provided with everything they need to thrive on both individual and organisational levels. A people person and a collaborative leader, I’m skilled at quickly earning the trust and loyalty of my team as well as taking care of difficult clients and situations. I love meeting new people, learning about their lives, background, and culture, and using my career experience to help others fulfil their potential. I am motivated both by the challenge of finishing the projects ahead of schedule and by managing the teams that achieve these goals. I am focused on constantly adapting and evolving my teams’ skills to ensure that my company is renowned for its service.

• 16 years of experience in project management, digital transformation, and leading diverse teams
• CRM platform implementation and software improvements, including increases of 30% process efficiency; call answering from 53% to 96%, and digital self-care including AI, live chat, contact centre integrations, VOIP, telephone, introducing HubSpot, Salesforce and Zendesk to operations.
• 12 years’ experience in learning and development — pay for progression (reduced external attrition and recruitment costs by 30%) and career pathway (from 180 to 475 staff with 27 team managers)
• 21 years’ experience in strategic planning, including build-out of operational service delivery teams
• 19 years’ experience in budget management (£13m revenue increase/staff resourcing reduction)
• 19 years development of interpersonal skills (increased engagement of 475 staff from 68% to 86%)

High School 1983-1988