Stuti Nigam

Results-driven Operations Executive with 11+ years of progressive experience in banking operations, academic program coordination, HR administration, and service delivery management. Demonstrated expertise in process management, workflow coordination, operational compliance (RBI/KYC/AML), MIS reporting, and cross-functional stakeholder management. Proven track record of driving operational excellence, improving service delivery efficiency, and achieving measurable outcomes across BFSI and Education sectors.

Adept at CRM systems, documentation, and SLA management.

Seeking Operations

Executive, Academic Operations Associate, Program Coordinator, or Student Success roles in EdTech, corporate operations, or educational institutions.

Academic Operations Coordinator at Army Public School, Bhopal (2018-04 – Present)

• Managed academic operations for 30+ students; designed structured lesson plans resulting in measurable improvement in student performance outcomes and engagement metrics.
• Ensured 100% accuracy in student records, progress documentation, and compliance reporting — zero discrepancies across 6+ years of operations.
• Coordinated cross-functional academic activities with a team of 20+ faculty members; streamlined curriculum planning and co-curricular program delivery workflows.
• Drove process improvements in student data management and institutional compliance reporting, reducing report preparation time by 25%.
• Served as single point of contact for student success initiatives, parent communication, and administrative escalations, maintaining high stakeholder satisfaction.

Business Studies Teacher & Program Coordinator at Gyanodaya Senior Secondary School (2015-03 – 2017-03)

• Delivered structured Business Studies curriculum using collaborative methodologies; improved student subject performance through data-driven performance tracking.
• Designed course materials, test papers, and performance evaluation frameworks aligned with academic excellence standards.
• Coordinated student progress reporting and academic assessments, ensuring timely, accurate documentation for school administration.

Assistant Manager – Branch Operations at Axis Bank (2011-03 – 2015-02)

• Managed end-to-end branch operations including cash management, account servicing, documentation, and compliance — ensuring zero audit observations across tenure.
• Resolved customer service requests and complaints within defined SLA/TAT, achieving consistently high customer satisfaction scores.
• Prepared finance and non-finance MIS reports for internal audits, operational monitoring, and senior management review.
• Ensured full adherence to RBI guidelines, KYC norms, and AML compliance across all branch transactions, reducing compliance risk.
• Led process improvement initiatives to streamline branch workflows, resulting in improved service delivery efficiency and reduced turnaround time.
• Coordinated with cross-functional internal teams on operational escalations, reporting, and process standardisation.

Lecturer & Placement Coordinator – HR & Management at Swami Vivekanand University (2009-08 – 2011-03)

• Delivered MBA-level lectures on HRM, Organisational Behaviour, and Business Administration to postgraduate students.
• Coordinated end-to-end campus placement drives for the MBA department — managed student-industry connect, recruitment coordination, and outcome tracking.

MBA in Human Resource Management – Dr. Hari Singh Gour University, Sagar (2009)

B.Sc. in Biotechnology – Dr. Hari Singh Gour University, Sagar (2007)

Class XII – MP Board (2005)

Class X – CBSE Board (2003)