Sarikadevi Sappa

MSc Engineering and Management graduate with experience in business operations, administrative coordination, reporting and stakeholder communication. Skilled in maintaining accurate records, coordinating schedules, tracking actions and deadlines, and handling financial information with care. Highly organised, proactive and detail-oriented, with strong Microsoft Office skills and a proven record of improving operational efficiency.

Executive Administrative & Operations Coordinator - DN Consulting Group - UK

(2026-04)

• Coordinate daily administrative activities, prioritise tasks and follow up on outstanding actions to meet deadlines.
• Maintain business records, spreadsheets and reports, ensuring information is accurate and well organised.
• Communicate with stakeholders to resolve routine issues and keep operational activities on track.
• Support scheduling, workload coordination and preparation of operational information.
• Identify opportunities to simplify administrative workflows and improve day-to-day efficiency.

Operations & Administrative Manager - The Coffee House - Liverpool, UK

(2024-06 - 2026-03)

• Coordinated daily operations, staff schedules and competing priorities to maintain smooth business activities.
• Reviewed operational data and prepared information to support decisions on staffing, inventory and performance.
• Increased monthly turnover by 50%, from £30,000 to £45,000, through targeted promotional activities and data-led decisions.
• Reduced operational waste by 70% through improved inventory planning and stock management.
• Led and trained a team of 10, maintaining 100% health and safety compliance and reducing service turnaround time by 50%.

Administrative & Operations Support Assistant Manager - Muffin Break - Birkenhead, UK

(2022-04 - 2024-06)

• Coordinated daily operational tasks, team responsibilities and priorities to maintain effective service delivery.
• Supported scheduling and workload planning to improve team coordination and operational efficiency.
• Improved operational efficiency by 15% through process improvements and better peak-hour planning.
• Reduced overtime costs by 20% through improved staff scheduling and workforce allocation.
• Led and trained a team of 10, increasing productivity by 25% while maintaining 95% customer satisfaction.

Financial Administration & Reporting Coordinator - CBRE - Warsaw, Poland

(2021-07 - 2021-10)

• Maintained accurate financial records and supported invoice processing and payment-related administration.
• Coordinated with internal teams and suppliers to resolve queries and follow up on outstanding issues.
• Resolved 95% of supplier and internal queries within agreed service-level timelines.
• Improved cross-functional efficiency by 50% by introducing a daily update process between P2P, OTC and R2R teams.
• Reduced payment errors by 40% through detailed analysis of Accounts Payable data.

Customer Support & Administrative Coordinator - Arvato Bertelsmann - Szczecin, Poland

(2018-04 - 2021-07)

• Managed customer communications and handled enquiries professionally, maintaining accurate records and timely follow-ups.
• Coordinated query resolution and tracked issues to support effective customer service.
• Reduced issue resolution time by 25% while maintaining a 95% customer satisfaction score.
• Reduced payment issues by 20% through improved CRM workflows and billing verification processes.

MSc - Engineering and Management - University of Chester (2021 - 2022)

MSc - Electrical & Electronics Engineering - Warsaw University of Technology (2016 - 2018)

BEng - Electrical and Electronics Engineering - Jawaharlal Nehru Technological University (2010 - 2015)