Suman Niure
Customer Service Assistant
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About
Customer-focused and highly motivated professional with strong experience across retail, hospitality, and fast‑paced service environments. Skilled in delivering excellent customer care, resolving issues calmly, and maintaining high standards under pressure. Known for reliability, teamwork, and a positive, approachable attitude.
Experience
Customer Service Assistant at Marks & Spencer (2020-12 – 2021-06)
- Assisted customers with queries and provided excellent service.
- Managed checkouts and self‑checkout areas.
- Unpacked deliveries and restocked shelves.
- Maintained store cleanliness and followed COVID‑19 guidelines.
- Worked collaboratively with colleagues to complete daily tasks.
Customer Service Assistant at Today's Express (2019-04 – 2019-12)
- Served customers at the till and handled payments.
- Unloaded deliveries and stocked products.
- Prepared and sold bakery items such as sausage rolls and different pastries.
- Assisted customers with Pay point services.
Waiter / Kitchen Assistant at YAKS Restaurant (2017-09 – 2020)
- Served food, greeted guests, and ensured a welcoming atmosphere.
- Cleaned and maintained dining areas.
- Supported kitchen staff with food packing and pot washing.
Education
BTEC Level 2 First Extended Certificate in Business – Belfast Met (2016 – 2017)
Essential Skills in ICT Level 1 – Belfast Met (2016 – 2017)
Retail Skills L1 & L2, Numeracy L1, ICT L2, Personal Skills L1, Employability Skills L1 – Bryson Future Skills (2017 – 2019)
