Check-in Service Assistant at Incheon International Airport (2024-08 – 2025-11)
- Assisted international passengers with self check-in kiosks, check-in steps and general travel questions.
- Greeted customers, gave clear instructions and adapted communication for customers with different language needs.
- Managed queues during busy periods and helped keep passenger flow organised, calm and efficient.
- Resolved routine check-in issues professionally and escalated problems when needed according to company guidelines.
- Worked in a high-pressure customer service environment where presentation, accuracy and speed mattered.
VIP Customer Service Assistant at a leading airline (2024-05 – 2024-07)
- Supported VIP passengers with chauffeur service requests, travel arrangements and general customer support.
- Delivered polite, calm and discreet service for customers expecting a premium experience.
- Communicated across language barriers and made sure customers understood the next step in their journey.
- Represented an international brand with neat presentation, careful communication and attention to detail.
Clinic Assistant at Dermatology Clinic (2023-03 – 2023-06)
- Spoke with clients about skincare concerns and supported appropriate skincare and treatment guidance under clinic procedures.
- Supported non-invasive skincare treatments and aftercare advice in line with dermatologist guidance.
- Maintained strict hygiene standards, prepared treatment areas and kept the clinic environment clean and organised.
- Built confidence explaining skincare routines, client care steps and aftercare in a calm, reassuring way.
Treatment Assistant at Scalp Care Clinic (2021-12 – 2022-09)
- Assisted with scalp-care treatments and explained aftercare guidance to clients.
- Managed customer bookings and answered enquiries in person and by phone.
- Prepared treatment rooms, cleaned equipment and kept appointment areas ready for customers.
- Helped customers feel comfortable before and after treatments, especially where they had personal appearance concerns.
Barista & Customer Assistant at Goodmorning Pastry, Bakery (2022-10 – 2022-12)
- Served customers in a busy bakery/café environment, taking orders and processing payments through the POS system.
- Prepared and served drinks and light food items, including coffee, tea, and café-style orders.
- Kept the counter, seating, and customer areas clean, organised, and ready for service.
- Supported the team during busy periods by restocking, clearing tables, and maintaining a presentable shop floor.
