Sumin Lee

Customer service assistant with experience in skincare clinics, airport check-in and VIP airline service. Confident greeting customers, explaining products and services clearly, keeping busy areas organised and providing calm, polite support. Interested in beauty, skincare and fashion retail roles where strong presentation, customer care and Korean/English communication are useful.

Check-in Service Assistant at Incheon International Airport (2024-08 – 2025-11)

• Assisted international passengers with self check-in kiosks, check-in steps and general travel questions.
• Greeted customers, gave clear instructions and adapted communication for customers with different language needs.
• Managed queues during busy periods and helped keep passenger flow organised, calm and efficient.
• Resolved routine check-in issues professionally and escalated problems when needed according to company guidelines.
• Worked in a high-pressure customer service environment where presentation, accuracy and speed mattered.

VIP Customer Service Assistant at a leading airline (2024-05 – 2024-07)

• Supported VIP passengers with chauffeur service requests, travel arrangements and general customer support.
• Delivered polite, calm and discreet service for customers expecting a premium experience.
• Communicated across language barriers and made sure customers understood the next step in their journey.
• Represented an international brand with neat presentation, careful communication and attention to detail.

Clinic Assistant at Dermatology Clinic (2023-03 – 2023-06)

• Spoke with clients about skincare concerns and supported appropriate skincare and treatment guidance under clinic procedures.
• Supported non-invasive skincare treatments and aftercare advice in line with dermatologist guidance.
• Maintained strict hygiene standards, prepared treatment areas and kept the clinic environment clean and organised.
• Built confidence explaining skincare routines, client care steps and aftercare in a calm, reassuring way.

Treatment Assistant at Scalp Care Clinic (2021-12 – 2022-09)

• Assisted with scalp-care treatments and explained aftercare guidance to clients.
• Managed customer bookings and answered enquiries in person and by phone.
• Prepared treatment rooms, cleaned equipment and kept appointment areas ready for customers.
• Helped customers feel comfortable before and after treatments, especially where they had personal appearance concerns.

Barista & Customer Assistant at Goodmorning Pastry, Bakery (2022-10 – 2022-12)

• Served customers in a busy bakery/café environment, taking orders and processing payments through the POS system.
• Prepared and served drinks and light food items, including coffee, tea, and café-style orders.
• Kept the counter, seating, and customer areas clean, organised, and ready for service.
• Supported the team during busy periods by restocking, clearing tables, and maintaining a presentable shop floor.

Major in Beauty and Skincare – Kyung-In Womens University