Summaiya Javed

Highly organised and results-driven Branch Manager with proven experience overseeing day-to-day business operations, leading teams, improving sales performance and delivering excellent customer service. Skilled in operational planning, staff supervision, reporting, problem-solving and process improvement. A dependable professional with strong leadership and communication skills, seeking to contribute to a growing organisation as a Junior Operations Manager.

Branch Manager at Emaarah Suits (2020-01 – 2023-09)

• Managed all day-to-day branch operations ensuring efficient workflow and high operational standards.
• Led and supervised branch staff, allocating duties and monitoring performance.
• Prepared operational reports and monitored sales targets.
• Maintained excellent customer service and resolved customer concerns.
• Managed stock control, cash handling and compliance with company procedures.
• Recruited, trained and mentored new employees.
• Coordinated with senior management and implemented operational improvements.
• Increased branch sales through effective sales strategies.
• Improved customer satisfaction by maintaining high service standards.
• Built and managed a high-performing team.
• Earned a salary increase in recognition of strong leadership and branch performance.

GCE A Levels

GCE O Levels