Sumy Dewan

A confident and customer-focused professional with over 5 years of experience in fast-paced retail and hospitality environments. Proven ability to lead teams, manage operations, and deliver excellent customer service under pressure. Skilled in problem-solving, communication, and multitasking, with a strong work ethic and positive attitude. Fluent in Italian and Bengali, with a passion for working in diverse environments and continuously developing new skills.

Floor Manager / Waitress - Malibu Restaurant & Shisha Lounge - Birmingham

(2025-11 - 2026-03)

• Managed daily floor operations in a busy hospitality environment
• Delivered high-quality customer service, ensuring customer satisfaction
• Supported kitchen operations including food preparation and plating
• Handled stock replenishment and coordinated purchases from wholesalers
• Worked efficiently under pressure during peak hours

Sales Assistant / Floor Manager - Almaanar - Birmingham

(2018-02 - 2022-06)

• Delivered excellent customer service and handled customer queries effectively
• Managed stock levels, inventory checks, and ordering processes
• Operated tills, processed payments, refunds, and handled large cash amounts
• Supported team operations and maintained smooth workflow in absence of supervisors
• Dealt professionally with complaints and difficult customers
• Responsible for opening/closing procedures and daily store readiness

Work Experience – Customer Service - Thinktank Birmingham Science Museum - Birmingham

(2019-04 - 2019-04)

• Welcomed visitors and assisted families and children
• Maintained cleanliness and safety of assigned areas
• Gained insight into public engagement and science-based environments

Work Experience – Administration - Holiday Inn

(2018-02 - 2018-02)

• Assisted with booking management and administrative tasks
• Used Excel for data entry and calculations
• Supported front desk operations and customer interactions

Catering Assistant (Part-Time) - Various Events – Piccadilly Weddings & Al Miraj

(2017-01 - 2025-12)

• Assisted in event setup and food service, organizing and cleaning
• Making dessert like pancake, waffle on the events and delivered the product
• Delivered high standards of customer service at large events

Beauty Salon Assistant - Ayyaz Beauty Salon - Birmingham

(2017-05 - 2017-06)

• Managed bookings and answered customer enquiries
• Provided basic beauty treatments, including massage and waxing

BA (Hons) - Airport & Aviation Management - University College Birmingham (2021-09 - 2024-06)

BTEC Level 3 Extended Diploma - Travel & Tourism - South & City College Birmingham (2016-09 - 2021-06)

BTEC Level 2 First Extended Diploma - Travel & Tourism - South & City College Birmingham (2016-09 - 2021-06)

Diploma Level 1 - Travel & Tourism - South & City College Birmingham (2016-09 - 2021-06)

ESOL Qualification - South & City College Birmingham (2016-09 - 2021-06)