Suraj S R

Energetic and customer-driven retail professional with hands-on experience in fast-paced checkout operations, stock management, and door-to-door delivery. Proven ability to reduce customer complaints by 70% and drive sales growth from 50% to 75% through proactive service and smart inventory monitoring. Backed by 5+ years in customer-facing roles across retail, banking, and operations, I bring a positive attitude, strong work ethic, and natural ability to work well within a team.

Currently completing an MBA in Project Management at the University of Hertfordshire — available for flexible part-time hours to fit around studies.

Retail Assistant (Trainee) - Homeland Furniture - Uxbridge, United Kingdom

(2025-11 - 2026-03)

• Operated busy checkout lanes during peak trading periods, maintaining speed and accuracy while delivering a friendly, welcoming experience for every customer.
• Reduced customer complaints by 70% through immediate, solution-focused responses — consistently going above and beyond to resolve issues at the first point of contact.
• Boosted store sales contribution from 50% to 75% by monitoring daily sales data and taking swift action on slow-moving inventory, including proactive customer recommendations.
• Managed heavy-duty furniture logistics — safely loading stock into delivery vans and providing door-to-door delivery support, ensuring products arrived in perfect condition.
• Maintained high store standards including product displays, cleanliness, and stock replenishment throughout the trading day.

Fraud & Risk Analyst - Revolut Ltd - Mumbai, India (UK Process)

(2025-06 - 2025-08)

• Delivered high-volume customer interactions (50+ calls/day), resolving sensitive fraud queries with clarity, empathy, and strict adherence to company policy.
• Developed improved risk assessment workflows that increased fraud detection accuracy through meticulous data analysis.
• Collaborated cross-functionally with legal teams to action serious fraud cases swiftly — demonstrating accountability and attention to detail under pressure.

Operations Coordinator / Process Trainer - Bridgestone Ltd - Bangalore, India (USA Process)

(2024-08 - 2025-01)

• Promoted to Process Trainer after being recognised by the Director as 'Best Trainer', following a 57% improvement in new hire performance scores.
• Coordinated time-critical logistics and fleet communications, demonstrating excellent organisational skills and composure under pressure.
• Delivered structured training sessions, adapting coaching style to individual learners — a skill directly transferable to mentoring new retail colleagues.

Banking Operations Executive - Concentrix (HSBC UK) - Bangalore, India (UK Process)

(2023-01 - 2024-08)

• Handled 150+ customer interactions daily, maintaining strict compliance with service standards — a proven ability to sustain high performance in fast-paced, customer-facing environments.
• Managed sensitive communications with vulnerable customers, demonstrating patience, empathy, and professionalism — aligned with UK retail standards for inclusive customer care.

Sales & Business Development Professional - BYJU'S (Think & Learn Pvt Ltd) - Bangalore, India (Domestic Process)

(2021-10 - 2022-11)

• Generated revenue of 72 Lakhs within 12 months through consultative selling, customer relationship building, and identifying new business opportunities.
• Consistently delivered high-quality customer engagement, achieving strong satisfaction and loyalty metrics.

MBA - Project Management - University of Hertfordshire (2025-09 - 2026-09)

B.Tech - Mechanical Engineering - APJ Abdul Kalam University (2016-06 - 2020-06)