Susan Thompson

Dynamic and impactful Project Management professional, known for orchestrating triumphant software implementations, elevating stakeholder engagement, and fostering cross-functional synergy. Profoundly skilled in a wide spectrum of Project Management tools - JIRA, Confluence, Salesforce, Smartsheet, Monday.com - and deftly navigating Agile/Waterfall methodologies. Unparalleled in directing end-to-end project lifecycles, ensuring flawless integration in live environments.

Adept in customer management, adeptly resolving escalations, and consistently surpassing expectations.

In my most recent role as Project and Implementation Manager at Sova Assessment, I have been instrumental in overseeing and implementing projects for prominent companies such as Vodafone, Sky, Unilever, and PwC. Throughout my time at Okta, I have demonstrated a track record of successfully managing projects from initiation to completion, ensuring client satisfaction and delivering exceptional results. In my role at Okta, I have played a pivotal role in the successful delivery of a major project involving the migration of private cloud clients.

This experience has provided me with a deep understanding of project management methodologies, including both Agile and Waterfall, as well as proficiency in tools such as JIRA, Confluence, Salesforce, Smartsheet, and Monday.com.

PRINCE2 Agile Foundation

PMI, Certified Associate in Project Management