Suzie Kumar

Passionate about providing exceptional customer service. Highly driven to succeed in all roles. Possessing excellent face to face and telephone customer service skills Professionally certified in Microsoft Office skills, with excellent administration skills and additional courses planned. Very well presented with excellent people skills, providing a professional representation for my employer always.

Admin & Reception at Minhan Hirst & Co (2025-03 – 2025-11)

• Making appointments for directors with important clients
• Dealt with queries over the phone
• Audit typing
• General admin

Temping roles at Various Temping roles (2023-08 – 2025-01)

During this period I was busy with a number of temping roles through agencies.

• Roles were in Customer service, sales and admin.

Office Host at KNIGHTS PLC (2022-07 – 2023-06)

• Liaising with all departments to ensure any company needs are met
• Organisation of internal meetings and events ensuring all furniture is set-up and staff/attendees are catered for appropriately
• Dealing with the office mail/organising couriers
• Warmly welcoming clients and visitors
• Assisting with the filing of documents
• Aiding the Projects team with the changing of offices
• Covering office management in other branches when specifically required to
• Working with the Facilities department to ensure confidential waste is collected, supporting with building checks and reporting any building repairs etc
• Providing basic IT and administration support to the team

Call Centre Advisor at Transform (2021-09 – 2022-07)

Started off as a temping contract and as I impressed, I was then offered full time employment

• Deliver fantastic customer service
• Answer incoming against agreed criteria to ensure the customer had the best experience
• Converting calls into appointments
• Liaising with Clinic Managers

Admin & Sales at T and R Properties (2017-02 – 2021-07)

• Mixture of inbound and outbound calls, predominantly inbound
• Converted inbound calls from MDs into rental appointments & sales
• Deliver fantastic customer service
• Data management on QuickFile Database
• Overdue payment management
• Customer service management and sales, via phone and email
• Organisation and prioritisation of all office task, ensuring all duties were completed on time

Customer Sales Assistant at Outfit (Arcadia Group PLC) (2013-10 – 2016-12)

• As part of a concession team, delivered and exceeded sales targets for Top Shop, Oasis and Dorothy Perkins
• Achieved targets for Arcadia store credit card sign up
• Regular positive customer feedback on providing options for out of stock items
• Providing solutions for out of stock items and identifying stock in nearby stores
• Ordering online for home delivery or in-store pickup
• Completing sales transactions. Developing rapport with customers and promoting in-store offers and credit card promotions
• Managing returns and customer complaints. Focusing on resolution and providing an empathetic approach to retain customer loyalty

Customer Sales Assistant at World Duty Free Group (2013-01 – 2013-09)

• Exceeded monthly sales targets
• Successfully promoted new perfumery and make-up brands for Armani, Chanel
• Understanding customer needs for luxury gifts and holiday items
• Providing suggestions for makeup and perfumery based upon destination of traveller
• Providing advice on duty free allowances and travel routes
• Completing sales transactions in different currencies and maintaining compliance with duty free allowances and packing requirements
• Preparing and advising customers on additional items to carry including adaptors for electronics, sunscreen and insect repellents

Office Assistant & Co Director at Korpal Mortgages (2004-04 – 2012-04)

• Working within the family business to provide Independent Mortgage advice
• Package cases with all relevant pay slips, bank statements, P60 and scan to lenders
• Chase lenders with updates and provide any further outstanding requirements
• Update clients regularly as to progress of mortgage, i.e. valuation dates and mortgage offer updates
• Follow case to completion and makes sure all fees are debited at end
• Send client questionnaire satisfaction surveys once completion has taken place