Tamás Gera

Dedicated and customer-focused retail professional with over 10 years of experience in FMCG environment offering a strong combination of business development and customer relationship management. Excellent communication and interpersonal skills with proven capabilities in problem resolution, stakeholder engagement, and continuous process improvement. Seeking a new role with opportunities to progress.

Sales, Supply and Service Specialist, 2019 - 2024

Whole Foods Market - London, Richmond

Maintain overall pricing integrity

Communicate price changes and product information across departments

Audit store tags, signs, scale prices and country of origin

Complete audit reports, note discrepancies and plan action to resolve

Audit department tare weights by product

Support weight and measures inspections

Collect inspector feedback, and lead corrective action

Enforce regional pricing and product authorization policies

Create and maintain inventory mapping and provide inventory support

Work with leadership on scan accuracy percentage goals

Provide support on WFM applications (I.e. IRMA, DVO, MARS, ePlum, Datamonster, HART inventory)

Designed and maintained a new stocktake floor plan for 7 departments

Created the playbook for the Sales, Supply and Service Specialist position covering all tasks and responsibilities with comprehensive training guides that are used in over 650 WFM stores (UK, USA, Canada)

Received the UK regional All-Star award for special performance in 2021

Assistant Payroll Specialist, 2018 - 2019

Whole Foods Market - London, Richmond

Checked timesheets and processed corrections

Created attendance and holiday balance reports

Calculated correct employee pay by hours worked, overtime rates, taxes and NI payments

Processed cash and electronic employee payments

Processed holiday, sick, maternity and paternity leave payments, and department transfers

Assisted investigations and disciplinary procedures

Onboarded new team members

Maintained database of personnel information and accurate payroll records

Utilized company applications such as Kronos, Workday, Prodigy

Successfully implemented the GDPR data protection transition at my location

Customer Service Supervisor, 2015 - 2018

Whole Foods Market - London, Richmond

Scheduling and supervising of over 20 customer service team members

Created daily sales reports, and customer count and basket value comparisons

Supported WFM core values and promoted national, regional, and store programs and initiatives

Trained team members to build and sustain a high-performance team

Resolved difficult customer situations

Fostered and encouraged a positive environment of outstanding teamwork and mutual respect

Selected, trained, developed, mentored and counseled team members

Effectively utilized company applications (I.e. StoreOps, Beanstore, Orchard, Coupa)

Inspired a team of 20 team members to exceed donation generation goals of WFM charities

Trained and mentored team members to achieve a promotion in the customer service team

Customer Service Team Member, 2014 - 2015

Whole Foods Market - London, Clapham Junction

Ensured a positive company image by providing courteous, friendly, and efficient service

Addressed needs of customers in a timely and effective manner

Modeled suggestive selling techniques

Maximized sales potential through effective and proper procedures.

Achieved the maximum mystery shopper score of 100%

Barista, 2013 - 2014

Whitbread Costa Coffee / Thistle Hotel Marble Arch - London

Prepared and served hot and cold beverages

Managed morning rush with efficient, level-headed customer service

Maintained clean and organized workspace

Correctly followed all health, safety, and sanitation guidelines

Greeted guests with pleasant smile and superior customer service

Bachelor of Arts (Hons) in Business Studies

Oxford Brookes University and International Business School - Budapest - Oxford - 2006

Degree in Marketing Communications: International Advertising Association

Interntional Business School (IBS) - Budapest - 2006

Saks High School - Anniston, AL, USA