Tammie Binks
Customer-focused professional with extensive experience delivering exceptional service
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About
Customer-focused professional with extensive experience delivering exceptional service, building strong customer relationships, and resolving enquiries in fast-paced environments. Experienced in handling high volumes of customer interactions through face-to-face, telephone, and email communication. As a successful business owner for five years, I developed a customer-first approach, ensuring every client received a positive and personalised experience.
Combined with experience in hospitality, administration, and team leadership, I bring excellent communication, problem-solving, and relationship-building skills that align strongly with customer loyalty and rewards programmes. Passionate about creating positive customer experiences, retaining customer loyalty, and representing a respected global brand.
Experience
Business Owner - Self-Employed
Managed all aspects of a customer-facing business, serving multiple customers daily while maintaining exceptional service standards. Built customer loyalty through personalised service, effective communication, and prompt issue resolution.
- Developed long-term customer relationships and repeat business
- Managed enquiries, bookings, complaints, and customer feedback
- Handled administration, scheduling, and day-to-day operations
- Maintained a professional and customer-focused approach at all times
Chef & Baker
Worked in demanding customer-focused environments requiring teamwork, attention to detail, and excellent communication.
- Delivered high standards under pressure
- Worked collaboratively with colleagues and management
- Prioritised customer satisfaction and service quality
Apprentice - Radio City Liverpool
Provided administrative support and handled multiple email and telephone enquiries.
- Managed incoming communications professionally
- Developed strong organisational and communication skills
- Worked effectively as part of a professional team
Education
Diploma - Culinary Arts - West Cheshire College
Diploma - Pastry & Bakery - West Cheshire College
GCSEs - Whitby High School
