Cara Smethurst
Sales-Focused Customer Service Professional
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About
I am a confident, friendly, and highly motivated professional with extensive experience in customer-facing roles, hospitality, and care. I excel in fast-paced environments, building strong rapport with customers, and providing excellent service. With experience coordinating teams and supporting customers, I am seeking a role in sales where I can apply my communication skills, problem-solving ability, and passion for helping people.
Experience
Carer at HC-One (2025-03 – Present)
- Providing high-quality person-centred care.
- Maintaining accurate records and supporting nursing teams.
- Building strong relationships with residents and families.
- Demonstrating excellent communication and customer-facing skills.
Bar Staff / Server at The Old Three Crowns (2023-01 – 2024-12)
- Greeting customers and providing high-quality service.
- Upselling drinks and promotions.
- Handling cash, card payments, and busy service periods.
- Maintaining a clean, welcoming environment and resolving complaints.
Bar Staff at Stonegate (2021-01 – 2023-12)
- Serving food and drink in a fast-paced environment.
- Upselling premium products and supporting new staff training.
- Managing stock, cleaning duties, and customer interactions.
Team Leader at HC-One (2017-01 – 2021-12)
- Supervising night care staff.
- Completing documentation, care plans, and administrative tasks.
- Providing support to residents, families, and staff.
- Ensuring compliance with policies and safe working practices.
Server at Quality Fish Bar (2015-01 – 2016-12)
- Greeting customers, taking orders, and preparing food.
- Handling payments, stock rotation, and online/phone orders.
Waitress at Chianti Bar & Restaurant (2014-01 – 2015-12)
- Serving customers and managing bookings.
- Handling complaints and training new staff.
- Supporting bar work, food preparation, and general service.
Education
Level 1 Childcare in Childcare (2015-01 – 2015-12)
Level 1 Health Care in Health Care (2013-01 – 2013-12)
Level 2 Health and Social Care in Health and Social Care (2013-01 – 2013-12)
GCSEs A–D in English, Maths & ICT (2013-01 – 2013-12)
