Tanya Marrow
Healthcare and Customer Service Professional
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About
A compassionate healthcare and customer service professional with experience as a Student Children's Nurse, part-time Healthcare Assistant with NHS Professionals, and over nine years in housing customer services. Skilled in supporting people with empathy, dignity and patience, communicating clearly with families and professionals, handling sensitive information and staying calm in busy or challenging situations. Currently seeking to build on nursing, healthcare and customer service experience in a role where care, organisation and strong communication are valued.
Experience
Career Break / Family Caring Responsibilities
(2025-06)
- Took time away from paid work and study to help care for an ill relative, providing practical day-to-day support with patience, reliability and discretion.
Healthcare Assistant (Bank / Part-time) - NHS Professionals
Worked part-time in a healthcare support role while training as a children's nurse, gaining practical experience in care environments.
- Supported patient care with compassion, dignity and respect while building confidence in teamwork, infection prevention, patient observation and safe person-centred care.
Student Children's Nurse / BSc (Hons) Nursing (Children and Young People) - University of Salford
(2022 - 2025-06)
- Studied towards a paediatric nursing degree, developing knowledge of children's health, safeguarding, communication, dignity, professional standards and reflective practice.
- Developed transferable healthcare skills including documentation, teamwork, confidentiality, person-centred care and working under pressure.
Senior Customer Solutions Officer - Great Places Housing (formerly Equity Housing Group)
(2014-04 - 2022-01)
- Responded to customer enquiries across email, telephone, social media, live chat and face-to-face channels.
- Supported customers with rents, repairs, housing assistance and general tenancy matters, often involving sensitive information.
- Worked on reception, supported the complaints team during busy periods, and helped train and mentor new team members.
Customer Service Officer / Apprentice Customer Solutions Officer - Adactus Housing Association
(2012-04 - 2014-03)
- Handled customer enquiries relating to rent arrears, live rent payments, repairs and general housing matters.
- Diagnosed repair issues, logged information accurately and communicated with customers through live chat, email, telephone, social media and face-to-face contact.
Catering Assistant - York Maze
(2011-05 - 2011-12)
- Prepared food and beverages, took customer orders, handled cash and operated the till accurately in a busy environment.
Customer Care Assistant / Crew Member - McDonald's Restaurants
(2007-01 - 2011-04)
- Maintained customer areas, responded to enquiries and complaints, operated tills and supported kitchen duties including food preparation and cooking.
Education
BSc (Hons) - Nursing (Children and Young People) - University of Salford (2022 - 2025-06)
Diploma - Access to Higher Education: Nursing and Midwifery (Level 3) - Manchester College (2021 - 2021)
Level 2 - Customer Services - Mysborough College (2014 - 2014)
GCE A-Level - Sociology - St John Rigby College (2010 - 2010)
BTEC Certificate (Double Award) - Health and Social Care - St John Rigby College (2010 - 2010)
GCSE - Maths, English Language; CACHE Certificate Childcare - St John Rigby College (2008 - 2009)
GCSE - Science, ICT, Sociology, Music - Cansfield High School (2006 - 2006)
