Tara Fox

An outgoing people person who can communicate with people on different levels. Build good working relationships with customers and can work as part of a team or individually. Strive to improve performance and work to the best of ability. Organised person and able to prioritise workflow effectively. Now looking to further develop my skill set with a view to long term progression in my career.

My previous roles have been amazing, and I gel well with the customers through good rapport building. I have worked in different industries, giving me experience in Retail, Sales, Debt Solutions & Care work.

• Direct contact with the customers
• Information gathering in order to calculate affordability and eligibility
• Evaluate the data collected in line with the Authority’s processes and rules
• Identify additional requirements and liaise with the Team Specialist where these requirements are needed
• Completing and impacting change of circumstances
• Utilising legislation ensuring that compliance is achieved as early as possible
• Handle inbound and outbound calls from new and existing customers regarding their case
• Signposting clients to appropriate information and relevant support groups
• Liaise with the solutions team where required
• Update the database where needed
• Adhering to data protection law

GCSE

Maths

English

Sciene