Tarashree Surwade
Operation customer expert
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About
Dedicated and knowledgeable one year of experience providing customer support to users in variety of environments. Adept at diagnosing and resolving issues promptly with strong commitment to delivering exceptional customer service. Seeking to leverage skills and experience to contribute to the success of a dynamic customer service.
Experience
Operation customer expert at Teleperformance (2025-01 – Present)
- Handled customer queries through calls/chats while maintaining quality benchmarks
- Followed call flow, and compliance guidelines in every interaction
- Achieved consistent QA scores of 100%+ over multiple months
- Actively implemented QA feedback, improving accuracy and communication quality
- Identified recurring customer issues and shared insights with team leads
- Maintained high standards for documentation and case resolution
- Supported team during peak volumes while maintaining service levels
IT support engineer at Fortray Global services (2024)
- Knowledgeable in active directory administration and user management
- Experience with office 365 applications and troubleshooting email issues
- Skilled in diagnosing and resolving network connectivity issues
- Strong understanding of itil principles and best practices
- Excellent communication and interpersonal skills
- Ability to work effectively both independently and as part of a team
- Proven track record of delivering high-quality customer service
IT Support Engineer at Angel Enterprises (2019-04 – 2020-04)
- Quality monitoring
- Process improvement
- Root cause analysis
- Feedback & coaching
Assistant lecturer at P.E.S Polytechnic College of Aurangabad (2010-06 – 2012-09)
Manual tester at Mind Script (2017-04 – 2017-06)
Product Designer at Pyramid Industries (2009-06 – 2009-10)
