Thomas Addis
Broadcast Service-Team Leader-Escalations-support
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About
Motivated, organized, and results-oriented Customer Service Professional with a proven track record of elevating service quality, driving sales growth, and fostering customer confidence and loyalty to enhance retention. Demonstrates outstanding communication and relationship-building skills, coupled with the ability to influence skill sets, processes, and system improvements within an organization.
Experience: Bringing 15 years of valuable experience within the customer care sector of the broadcast industry. Progression from a mechanical technician role through to middle management has equipped me with a wealth of knowledge about business structures and processes. My career trajectory reflects a commitment to personal and professional growth.
Philosophy: I firmly believe that the key to business longevity lies in understanding and addressing customer needs. By consistently delivering excellent customer care, I contribute to the lasting success of the organization.
Experience
Engineering/Pro-Repairs Service Business Development Manager – Sept.2022 – Oct.2023
Customer Service Team Leader – Major Accounts - Oct.2020 – Sept.2022
Service Escalations Manager - Mar.2018 – Oct.2020
Service Supervisor - Mar.2016 – Mar.2018
Head 3rd Party Service Administrator - Sept.2014 – Mar.2016
Tripod technician – July.2010 – Sept.2014
Previous
FREELANCE EMPLOYMENT JUN 2004 – MAR 2008
TWICKENHAM SOUND STUDIOS
- Sound Engineer & Assistant Sound Engineer
- Audio Archivist
- Live Engineering (Conferences)
- Audio/Visual technician
- Part-time lecturing on ProTools software
Education
9 years with Creative Video Production Ltd, Brentford (CVP)
6 Years with Visual Impact Ltd- Teddington
