Thomas Chapman
Operations Manager
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About
I am an experienced operations professional with over 15 years in senior leadership roles.
My expertise spans full-scale project management, team recruitment and development, financial oversight, and delivering exceptional customer experiences.
Outside of work, I’m an avid horse racing fan which myself and my fiancé regularly attend.
Experience
I am an experienced operations professional with over 15 years in senior leadership roles, specialising in launching and managing high-profile venues, from independent hotels and event spaces to successful café brands. My expertise spans full-scale project management, team recruitment and development, financial oversight, and delivering exceptional customer experiences. Most recently, I led the opening and day-to-day running of Orange Grove Hotel formally The Mansion at Coldeast, transforming it into a thriving hotel, restaurant, and wedding venue.
I bring a proactive, hands-on approach to every role, with a passion for creating welcoming, efficient, and commercially successful environments.
