Thomas Day
Engineering Service Supervisor
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About
Engineering leader with almost 20 years' experience delivering technical support, field service operations and engineering management across specialist emergency service vehicles, military equipment and commercial transport.
An Engineering
Technician (EngTech) with extensive experience leading remote engineering teams, managing international service operations and delivering exceptional customer support. Experienced in overseeing engineers across multiple countries while remaining hands-on with complex mechanical, hydraulic, pneumatic and electrical systems. Known for building high-performing teams, solving complex engineering problems and developing strong customer relationships.
Passionate about continuous improvement, mentoring engineers and delivering engineering excellence.
Experience
Engineering Service Supervisor - Angloco Ltd - UK and internationally
(2020-01)
Responsible for leading the Service Department, managing engineering operations and supporting customers across the UK and internationally.
- Lead a team of up to 15 remote field service engineers.
- Allocate workloads and manage engineer utilisation.
- Coach, mentor and develop engineers.
- Support recruitment and performance management.
- Ensure engineering standards and safe working practices are maintained.
- Plan service schedules and customer visits.
- Coordinate emergency breakdown response.
- Manage warranty repairs and investigations.
- Liaise with manufacturing, engineering and customers.
- Ensure projects are delivered safely, on time and within customer expectations.
- Remain an active engineer supporting the team with complex diagnostics, commissioning and repairs involving fire appliances, airport crash tenders, Bronto aerial platforms, stand-alone fire pumps, hydraulic systems, electrical systems, pneumatic systems and mechanical systems.
- Deliver operational training for firefighters.
- Commission new emergency response vehicles.
- Conduct customer acceptance testing.
- Provide technical advice and after-sales support.
- Build long-term customer relationships across UK and overseas markets.
Service Engineer - Angloco Ltd - UK and internationally
(2016-01 - 2020-01)
Promoted into the supervisory role after delivering high-quality engineering support. Responsible for servicing, repairing and commissioning specialist emergency service vehicles across the UK and internationally.
Business Owner - Reach to Clean
(2016-01 - 2017-01)
Owned and operated a successful service business responsible for customer service, financial management, scheduling and business development.
Bus & Coach Technician - Arriva Bus & Coach - London
(2014-01 - 2016-01)
Maintained and repaired commercial passenger vehicles.
- Selected as Team Leader on the London Euro 5 fleet upgrade programme, supervising contractors and ensuring quality standards were achieved.
Class One Vehicle Inspector - British Army - UK and overseas
(2011-01 - 2014-01)
Managed military vehicle inspection teams and maintained fleet availability during UK and overseas operations.
- Stepped into section management during an operational deployment, successfully leading the workshop and supporting military operations.
Class Two Vehicle Mechanic - British Army - UK and Afghanistan
(2007-01 - 2011-01)
Maintained and repaired military vehicles in the UK and Afghanistan.
Education
Engineering Technician (EngTech) - Mechanical Engineering - Institution of Mechanical Engineers
Level 3 NVQ Diploma - Engineering Maintenance (Mechanical) - EAL
Level 3 Extended Diploma - Engineering Maintenance - EAL
Level 3 Diploma - Engineering
Advanced Apprenticeship - Engineering Manufacture - SEMTA
