Manager
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An energetic and results-driven manager specializing in customer service excellence and implementing a focus on the health and safety of large-scale properties. Recent work experience for a top rated business in London, Aldgate.
DUTY MANAGER AND FRONT OFFICE SUPERVISOR | Canopy by Hilton | London, UK 2022 – Present ▪ Promoted to the position of Duty Manager after being recognized for outstanding performance, assuming increased responsibilities encompassing the management of the Front of House department.
▪ Boosted monthly loyalty membership enrolments from under 99 to over 400, enhancing customer loyalty and revenue growth.
▪ Maintained the property's position within the top #25 hotels in London on Trip Advisor consistently, showcasing dedication to delivering exceptional guest experiences and maintaining high-quality service standards.
▪ Ensured Health & Safety compliance as Fire Marshal, implementing and monitoring safety protocols for a 340 room property.
HOTEL RECEPTIONIST 2021 – 2022
▪ Led the hotel to achieve a top #5 ranking on TripAdvisor within the first three months of opening, a remarkable accomplishment for the entire team.
▪ Achieved the highest number of name mentions on every customer feedback platform, showcasing exceptional guest satisfaction and engagement.
▪ Consistently delivered outstanding sales performance, driving the highest number of loyalty program sign-ups and monthly upsells, resulting in increased revenue and customer loyalty.
▪ Contributed to the hotel's reputation for exceptional guest experiences and revenue growth, establishing a strong foundation for continued success in the hospitality industry.
ENTERTAINER AND PERFORMER | Royal Caribbean Cruises Ltd.| Houston, TX 2015 – 2020 ▪ Performed as a trumpet player with the main theatre orchestra, entertaining guests and contributing to exceptional onboard entertainment experiences. ▪ Demonstrated versatility by taking on multiple roles, including being a Singer in the Jazz Lounge, a Sales Representative, and a Shore Excursion Leader. ▪ Ensured the safety and well-being of children as a Professional Child-care Worker, creating a secure and enjoyable environment for young guests and parents alike.
Graduated in 2015 with a Bachelor of Science at a highly esteemed school in Indiana, Ball State University with a 3.8 GPA (its pretty good. Mostly straight A's).
