Tim Rowe

After 25 of years in the IT, reporting and data analysis field, I am now looking to change my career path. I am very open to a complete change of direction– very eager to learn, reliable and hard working. My attendance and timekeeping has always been excellent.

I am Physically fit and have no issues working in a physical role. I'm a friendly, reliable & hardworking individual. I can work well on my own, as well as in a team. I am confident and comfortable liaising with Senior Management, customers & Third Parties.

I am very approachable and always willing to assist people. I am keen to learn new skills and work in a variety of areas of the business as and when required.

Software Support Engineer - Merlin Business Software by Aptean

(2017-03)

Provide back-end ERP support for a portfolio of 400+ companies as part of a collaborative team. Work closely with customers to ensure the system meets operational expectations, particularly in stock management and accounts payable/receivable processes. Act as a liaison between customers, development, and hardware teams to coordinate issue resolution and support custom enhancements. Additional roles included assisting with facilities management and fire risk management.

• Advising customers on best-practice processes
• Extracting and analysing data
• Data management through Linux, postgres data recovery from backups
• Maintaining system integrity through SQL updates and data imports
• Troubleshoot and resolve issues such as document layout corrections (invoices, delivery notes, statements)
• Resolving financial queries and stock data anomalies

Group IT Reporting Analyst - Markerstudy Group

(2014-08 - 2016-12)

Responsible for the creation of the IT reporting environment by the merging of multiple data sources to a single reporting tool (Crystal Reporting). Responsible for creating all the reports for all levels of IT Management. Reports distributed via Automated Scheduling tool, Manual Report Runs and Online Portal Access.

Daily duties included monitoring the reporting tools, negotiating with a variety of stakeholders the information they require, writing new reports to cover the businesses Requirements, and investigating the data to find any trends or anomalies in the IT Environment.

• Creating analyst reports, team reports, financial billing and analysis reports
• Senior Management Analysis Reports
• Dashboard Monitoring Metrics, and Industry Standard Metrics Reports

Global Reporting & Metrics Analyst - Computer Science Corporation - GAMBI Team

(2011-03 - 2014-08)

Responsible for all the reporting that is produced for the client and a large portion of the reports for the Internal Resolver teams. Spent the majority of the time working with Excel, Business Objects, Word, PDF, & Lotus Notes Repository's.

• Writing Business Objects report for internal and external Customer
• Analysing Client Data & internal through Excel to produce Useful data for Service Executives & SLM's
• Processing the data through Excel to produce the client reporting Packs
• Producing analysis on Internal Data to assist the internal resolver team to better manage their team
• Preparing PDF slide reports for Service Executive & Customer Presentations
• Producing Gap Analysis Report for the transition between Remedy 4 and Remedy 7 reporting Tool
• Creating New Reports for Project teams
• Producing the Billing Data for the Finance team

Financial Reporting Analyst - Computer Science Corporation - Shared Services

(2010-06 - 2011-03)

Responsible for creating financial reporting in SAP for Invoices that are due for payment, chasing approvers to Goods receive invoices for payment, and providing information on requested purchase orders. Mediated with external vendors and internal approvers, project managers, & management teams. Due to the role being Outsourced to Overseas, required to train three individuals in Prague on all the activities undertaken, done through the internal Sametime messaging system and audio training sessions.

Financial Analyst – Accounts Payable - Computer Science Corporation

(2009-11 - 2010-06)

Responsible for processing invoices in SAP, dealing with invoice queries, holding weekly progress meetings with vendors, monitoring outstanding vendor invoices, and conducting weekly payment runs. On a regularly basis mediated between external vendors and internal customers & teams.

Service Desk Operations Support Co-ordinator - Computer Science Corporation

(2005-12 - 2009-10)

Responsible for compiling financial and statistical reports for a global IT Support Company. Involved running a metrics report project that combines account information from several different Companies from within the service desk. Also responsible for the maintenance and updating of Excel databases.

Service Desk Analyst - Computer Science Corporation

(2005-03 - 2005-12)

Worked as part of a team resolving issues with client computers.

• User resetting passwords
• Testing network speeds
• Mapping network drives
• Identifying the correct issue with client computers to ensure the issue was resolved by the correct resolver team

AAT Foundation - Accounting - Chesterfield College (2008-09 - 2008-09)

AAT Intermediate - Accounting - Chesterfield College (2009-09 - 2009-09)