Tina Brewer
Customer Service Professional
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About
I am a highly motivated customer service professional and set high standards for myself in my work. I pride myself on offering customer service which is aimed at achieving outcomes whilst adhering to procedures. I have a very warm and friendly personality and enjoy going the extra mile helping people. I am an excellent problem solver with a very creative and customer focussed approach. I enjoy working as part of a team to achieve the best results.
Experience
Accounts Administrator - B.A.S.I.C Driver training
(2022-07)
- Maintaining financial records, including keeping sales and purchase ledger
- Filing tax returns
- Raising invoices
- Typing of reports to send to the clients
Sales and Service Coordinator - Goodfellow Cambridge Ltd
(2020-03 - 2022-06)
- Dealing with customer queries by telephone
- Receiving and processing customer orders
- Preparing and sending quotations
- Liaising with other departments to ensure timely despatch
- Investigating any complaints and looking at corrective actions
- Monitoring Feefo feedback
Customer Services Administrator - Steinhoff UK Beds Ltd
(2010-08 - 2020-02)
- Dealing with customer queries by telephone
- Receiving and processing customers orders
- Booking in our deliveries to our retailers
- Liaising with other departments to ensure timely dispatch
- Organising direct home deliveries with Bensons customers
Customer Service Supervisor - DiverseyLever Equipment Ltd
(1996-02 - 2005-09)
- Ensuring the day to day smooth running of the department
- Managing staff performance of a small team, including recruiting and appraisals
- Providing an account management service for key clients by face to face and video conferencing
- Liaising with other departments to ensure timely despatch
- Ensuring monthly targets were achieved or exceeded
Education
Certificate in Counselling Skills Level 2 - Counselling
GCSE - Biology
GCSE - English Language
GCSE - English Literature
GCSE - Food and nutrition
GCSE - Geography
GCSE - Mathematics
GCSE - Office Studies
GCSE - Science
GCSE - Typing and Word Processing
Beauty courses - Beauty
