Tina Jalloh

A hardworking, flexible and determined individual who combines problem solving with a detail-oriented approach to create intuitive customer experiences. Having worked as part of diverse teams in high stakes environments, I am able to communicate effectively with a wide variety of people and deliver high levels of customer service. My experiences at Luz Homes and Goodlord have gravely developed my attention to detail, helped me identify the use of different softwares, and positively impact my ability to cope with deadline focused work.

This, alongside my degree in Human resources has helped me deal with heavy demands of assignments and research whenever I am given a task. As a result, I am equipped to handle work pressures, taking the initiative in ensuring tasks given to me are completed to the best of my ability in a timely manner. As an individual who prides themselves in their personal development, I am eager to take on a new challenge, where I can leverage the skills I have acquired over the years and therefore have a greater impact.

Office Administrator - Streatham Common Group Practice NHS (GP Surgery)

(2023-09 - 2024-03)

• Oversaw a range of administrative functions such as answering incoming calls, dealing with customer enquiries, generating daily reports and managing various files and records.
• Attended to patients face to face at the surgery, providing high quality customer service while following up with patient records.
• This job consisted of using software such as Emis and Docman.

Office Administrator - Luz Homes

(2021-09 - 2023-03)

• Completed pre tenancy documentation and referencing applications for tenants, including contract drafting and registering deposits.
• Liaising with negotiators to ensure tenancy details are accurately listed and thus provided a seamless service to all parties involved in the process.
• Dealt with queries regarding contract clauses and payment schedules.
• Use of RPS to draft over 300 contracts and store Landlord and Tenant details.

Referencing Assistant - Goodlord Referencing

(2019-10 - 2021-01)

• Produced over 500 reference reports for agencies registered to the organisation for tenants
• On average responded to 30 emails daily alongside phone enquiries from tenants and agents.
• Afforded the responsibility of completing data entry tasks due to my extensive attention to detail
• Supported with IT/ software knowledge (Slack, Salesforce).

Human Resources Intern - Commerce and mortgage bank HFC

(2017-08 - 2018-02)

• Undertook an internship in Sierra-Leone where key responsibilities consisted of: reviewing job applications and rewards with the recruiting team as well as data entry.
• Conducted statistical analysis using excel to produce visual charts representing data trends and patterns.

Health Care Assistant - Nurse Plus Ltd

(2016-10 - 2017-07)

• Support Worker, attending to patients in their own environments i.e. their homes.
• Assessed care provided in patient homes while creating a safe environment for staff and patients.

Customer Service Assistant - Tesco

(2015-03 - 2015-10)

• Assisting customers with general queries and orders while maintaining a high level of customer service.

BA Joint Honours - Human Resource Management/Business - University of Northampton (2014 - 2017)

Level 3 BTEC Extended Diploma - Health & Social Care - Christ the King Sixth Form College (2012 - 2014)

GCSE - A-C including Maths and English - Kingsdale foundation Secondary School (2007 - 2012)