Tuana Bolat
A motivated and customer-focused individual with strong communication and organisational skills
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About
A motivated and customer-focused individual with strong communication and organisational skills, currently studying BSc Business at Queen Mary University of London. Experienced in delivering excellent client service in a professional environment and eager to develop and grow within the retail sector. Passionate about creating positive customer experiences, supporting sales success and contributing to a premium brand's reputation.
Experience
Receptionist / Assistant - Hazel Skin Studio - London
(2025-01 - 2026-01)
- Welcomed clients and managed appointments and enquiries.
- Improved my customer service skills in person and over the phone.
- Maintained a professional and organised reception area.
- Supported daily operations to ensure a smooth client experience.
Work Experience – Bank Consulting - KPMG - London
(2024-07 - 2024-07)
Specially selected by my Sixth Form to take part in a competitive work experience programme at KPMG.
- Gained insight into the banking sector and the work of consultants.
- Worked on real-life case studies and group projects.
- Developed analytical thinking, problem-solving and teamwork skills.
Education
BSc - Business - Queen Mary University of London
BTEC Level 3 Business Diploma - Business
BTEC Music Technology - Music Technology
GCSE - English Language
GCSE - Turkish
GCSE - Sociology
GCSE - Mathematics
