Tuba Rizwan

Customer-focused Sales Associate with experience in fine jewelry retail, cash handling, and personalized client service. Skilled in building trust, explaining product value, and guiding customers through purchasing decisions involving diamonds, gold, and gemstones.

Sales Associate – Men's Wear, Women's Dresses & Home Department at Macy's (2026-03 – Present)

• Assisted customers with product selection by understanding their needs and providing knowledgeable recommendations.
• Provided excellent customer service and maintained a welcoming, professional shopping environment.
• Processed customer purchases, returns, exchanges, and payments accurately using POS systems.
• Maintained organized and attractive merchandise displays according to company standards.
• Restocked merchandise and monitored inventory levels to ensure products were available for customers.
• Assisted with fitting rooms, merchandise organization, price changes, and promotional displays.
• Handled customer questions and concerns professionally and worked to resolve issues promptly.
• Supported sales goals by promoting products, identifying customer needs, and suggesting complementary items.
• Collaborated with team members to meet daily sales and customer service objectives.
• Followed company policies and procedures related to cash handling, loss prevention, and customer service.

Sales Associate – Fine Jewelry at JCPenney (2025-09 – 2026-02)

• Provided personalized customer service and assisted customers in selecting fine jewelry based on their preferences, needs, and budget.
• Demonstrated knowledge of jewelry styles, materials, gemstones, and product features to support informed purchasing decisions.
• Built strong customer relationships through professional communication and attentive service.
• Processed sales, returns, exchanges, and payments accurately while following company procedures.
• Maintained secure, organized, and visually appealing jewelry displays according to merchandising standards.
• Assisted with inventory management, merchandise counts, product replenishment, and price changes.
• Addressed customer questions and concerns professionally and provided solutions to ensure customer satisfaction.
• Maintained accurate product information and ensured jewelry was properly tagged, displayed, and stored.
• Collaborated with team members to achieve department sales goals and deliver excellent customer experiences.

Bachelor of Science in Statistics

Diploma in Early Childhood Education