Ullas Joy

Versatile and accomplished Sales and Service Engineer with over 10 years of experience spanning equipment maintenance, technical service, and solution-based sales. Demonstrates strong expertise in diagnosing and resolving complex equipment issues, managing preventive maintenance programs, and ensuring peak operational performance. Equally skilled in developing customer relationships, identifying business opportunities, and providing technical solutions that drive client satisfaction and revenue growth.

Adept at interpreting technical documentation, coordinating with cross-functional teams, and maintaining strict adherence to safety and quality standards. Recognized for a balanced blend of technical proficiency, customer orientation, and results-driven performance across both engineering and sales functions

SOLAR SALES EXECUTIVE at EVERGEN SOLAR (2025-11 – Present)

• Handle pre-booked customer appointments (qualified leads)
• Achieve ~30–33% conversion rate (3 in 10 leads)
• Close 10–15 deals per month depending on lead volume
• Generate ~£110k–£165k monthly revenue (avg deal value ~£11k)
• Present tailored solar solutions and explain ROI, savings, and system performance
• Overcome pricing objections in a competitive multi-quote environment
• Manage full sales cycle from consultation to signed agreement

LEAD SERVICE ENGINEER at Hickleys (2023-08 – 2025-10)

• Install and set up various garage equipment such as vehicle lifts, tire changers, wheel balancers, and diagnostic machines, ensuring adherence to manufacturer specifications and safety standards.
• Troubleshoot and repair equipment malfunctions or breakdowns promptly to minimize downtime and ensure uninterrupted garage operations.
• Conduct safety checks, inspections, and tests to ensure compliance with safety regulations and standards and implement appropriate safety measures.
• Provide training to garage staff on equipment usage, maintenance procedures, and safety protocols to promote safe and efficient operations.
• Maintain detailed records of maintenance activities, repairs, inspections, and equipment specifications to ensure compliance with warranty requirements and regulatory standards.
• Manage inventory of spare parts, tools, and supplies required for equipment maintenance and repairs, ensuring adequate stock levels and timely ordering of parts.
• Provide technical advice and assistance to customers on equipment selection, installation, and troubleshooting, demonstrating strong customer service skills.

SERVICE ENGINEER at Techno Plus (2021-10 – 2022-05)

• Performed preventive maintenance services and inspections of equipment according to company standards.
• Decommissioned and recommissioned Electrical panels (Single, 3phase and ELV panels).
• Provided technical guidance to junior technicians for carrying out repair works efficiently.
• Diagnosed and resolved complex equipment issues to ensure optimal performance.
• Managed preventive maintenance programs, enhancing equipment reliability and longevity.
• Developed customer relationships to identify business opportunities and drive sales.
• Provided technical solutions that improved client satisfaction and revenue.

SALES AND MAINTENANCE ENGINEER at 4KEM Wood Manufacturing LLC (2018-11 – 2021-10)

• Diagnosed and resolved complex equipment issues to ensure optimal performance.
• Managed preventive maintenance programs, enhancing equipment reliability and longevity.
• Developed customer relationships to identify business opportunities and drive sales.
• Provided technical solutions that improved client satisfaction and revenue.

SERVICE ENGINEER at KYB Conmat Pvt. Ltd (2016-10 – 2018-09)

• Trained staff on equipment maintenance protocols and best practices for operational excellence.
• Inspected pneumatic and hydraulic equipment and processes to reduce maintenance-related downtime-incidents and mitigate equipment failures.
• Scheduled service calls according to customer location and urgency of need.
• Installed and repaired Concrete batching Plant, Concrete Pump and transit mixer equipment on-clients' premises.
• Upgraded and modified products and handled special assignments such as lightning struck machine and critical dismantling assignments.

PROJECT COORDINATOR at Techno Plus (2015-03 – 2016-09)

• Formulated complete project plans and coordinated engineering, design, and shop drawing efforts.
• Tracked all hours and expenses to keep project on task and within budgetary parameters.
• Provided technical direction on installation projects and initiatives to other engineers, designers and technicians

BACHELOR OF ENGINEERING TECHNOLOGY in ELECTRICAL, ELECTRONICS AND COMMUNICATIONS ENGINEERING – R.R Institute of Technology