Varsha Murukan

Dedicated and results-driven Customer Service Professional with over 6 years of experience delivering exceptional customer support in fast-paced healthcare and aviation environments. Promoted from Customer Service Executive to Senior Customer Service Executive at Aster DM Healthcare. Skilled at handling customer enquiries, managing escalations, resolving issues efficiently and improving service processes to maintain high levels of customer satisfaction.

Strong communicator with a proven record of building lasting client relationships.

Senior Customer Service Executive - Aster DM Healthcare - Dubai, UAE

(2023 - 2026)

• Promoted from Customer Service Executive to Senior Customer Service Executive.
• Responded to inbound customer and client enquiries regarding services, products, equipment and claims, addressing problem areas efficiently.
• Improved customer retention through exemplary service and retention programmes.
• Responded confidently, accurately and in a timely manner to all customer enquiries.
• Handled submission and billing of claims to the appropriate parties.
• Maintained detailed records of customer interactions, processed accounts and filed relevant documents.
• Used the EHR-integrated Hospital Management System (Life Trenz) to manage customer interactions and hospital operations.
• Obtained insurance approvals from various insurance companies to facilitate timely patient services and treatment.
• Followed up on pending insurance claims to ensure timely processing and settlement.
• Coordinated with insurance providers to resolve claim-related issues and track pending approvals.
• Monitored insurance claim status and maintained effective communication with insurance companies to minimize processing delays.

Customer Service Agent - Air India SATS - Trivandrum, India

(2020 - 2022)

• Served as Service Controller, managing check-in and boarding for Emirates, Salam Air, Air India and Air India Express.
• Provided quality service at check-in, gates and transfer desks, and for special handling needs (unaccompanied minors, elderly passengers and passengers with special needs).
• Assisted in aircraft meet and General Declaration (GD) preparation.
• Delivered public address announcements and adhered to ICAO safety and security standards.
• Ensured passengers were handled efficiently and with a friendly demeanour.
• Worked as part of a dedicated team to minimise complaints and maximise customer satisfaction.

Master of Business Administration

Bachelor of Business Administration

Bachelor Diploma in Aviation