International Flight Attendant - United Airlines - Queens Building, Terminal 2, Heathrow Airport, Slough
(1991-06)
- Attended training sessions in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Offered answers to passengers' questions and resolved issues when they arose during flights.
- Ensured that communication was shared promptly between the flight deck and the cabin crew.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before take-off.
- Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
- Met all airline and civil aviation regulations, ensuring that passengers were kept safe at all times.
- Ensured controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
- Inspected interior of aircraft before, during, and after flights to ensure proper stowing of emergency equipment.
- Provided reassurance and comfort to passengers during flight turbulence and when there were delays.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Politely greeted incoming passengers and provided direction to seat locations to facilitate the boarding process.
Reservations Clerk - Hotel Reservations - Gatwick Airport, East Sussex
(1990-12 - 1991-06)
- Answered incoming phone calls within a timely manner, accurately inputting reservation requests into the system.
- Processed payments with accuracy, minimising customer wait times.
- Promptly managed complaints and concerns of customers with positive attitude and rectified issues to patron satisfaction.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Chef De Rang and Hotesse - Wagon Lits - Musee D'orsay Paris, France
(1990-04 - 1990-11)
- Cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
- Closed down kitchen after each shift and precisely followed closing checklist for kitchen stations.
- Transported all dirty tableware from dining room to dishwashing area for proper cleaning.
- Maintained safe food handling standards at all times.
- Recorded orders and partnered with team members to serve food and beverages.
- Educated guests on daily specials and menu offerings, enabling decisions on starters, entrees and desserts.
- Promoted and endorsed company to bring in new business.
- Stocked and maintained silverware, linens and condiments.
- Prepared buffet and salad bar for dinner service.
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Checked on all tables at appropriate intervals to refill drinks and respond to requests.
- Greeted new customers, answered initial questions and took drink orders.
- Cleaned and organised host stand and buffet area.
- Completed opening and closing checklists according to set standards.
- Assisted servers and dining room hosts, quickly responding to guests' needs.
- Complied with all health department regulations and rectified issues immediately.
- Reset tables with spotless service ware routinely.
- Added special garnishes and other finishing touches to dishes prior to serving.
- Suggested additional items to customers to increase restaurant sales.
- Performed additional tasks to keep dining room running smoothly.
- Resolved problems promptly and escalated larger concerns to management.
- Facilitated prompt and accurate seating and service of all guests.
- Maximised table turns and rotated seating for optimal guest satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Anticipated and addressed guest service needs.
- Delivered exceptional, friendly and fast service.
Receptionist - Europcar - Cardiff, South Glamorgan
(1990-02 - 1990-04)
- Collaborated effectively with customers and staff to maintain smooth-running company operations.
- Responded to telephone inquiries from clients, vendors and members of public.
- Provided information to callers and drafted office emails.
- Answered and directed incoming calls using multi-line telephone system.
- Carried out basic day-to-day administrative tasks, supporting smooth-running company operations.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Maintained reception area in orderly manner to provide visitors with positive first impression of company.
- Received incoming post and packages, distributed parcels and correspondence, and despatched outgoing items daily.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Maintained reception area in a clean and tidy state to provide visitors with a positive impression of the company.
- Responded to telephone enquiries from clients, vendors and the public.
- Filed invoices, customer records and other paperwork in an orderly fashion for ease of retrieval.
- Welcomed guests and clients in an upbeat and friendly manner.
- Worked with meticulous attention to detail to ensure faultless administrative support with minimal error.
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
Flight Attendant - Air Europe - Gatwick Airport, East Sussex
(1987-04 - 1989-08)
- Attended training in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
- Served food and drinks and provided key information about these offerings to passengers during flights.
- Responded to emergencies, providing first aid and CPR with speed and skill.
- Met all airline and civil aviation regulations, ensuring that passengers were kept safe at all times.
- Attended training sessions in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Inspected interior of aircraft before, during, and after flights to ensure proper stowing of emergency equipment.
- Instructed passengers how to stow their luggage in overhead compartments and under seats.
- Pleasantly greeted passengers as they entered the aircraft and showed them where their seats were located.
- Served beverages and food items and provided vital information about offerings to passengers during flights.
- Ensured that communication was shared promptly between the flight deck and the cabin crew.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before take-off.
- Offered answers to passengers' questions and resolved issues when they arose during flights.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
- Provided reassurance and comfort to passengers during flight turbulence and when there were delays.
Hairdresser - O Constantinou and sons - Cardiff, South
(1985-08 - 1987-04)
- Completed continuing education and training to stay up to date with new trends and techniques.
- Selected hair colours based on customer preference.
- Maintained updated knowledge of industry products, including chemical composition, structure and properties.
- Coloured, cut and installed extensions according to client reference photos and desired outcome.
- Educated guests on proper hair care.
- Conducted weekly salon inventory.
- Selected hair colours, products and services based on customer preference and individually designed hair care plan.
- Pre-booked appointments to guarantee repeat business.
- Kept notes listing preferences and services provided to clients for quick reference.
