Victoria Clinch

I am very hard-working and enjoy meeting and helping others. My skills include organisation, problem-solving, and being able to work alone or as part of a team. Through my various roles in customer service, I have learned how to deal with many different types of people and their needs, making me a fast learner as well as friendly and helpful.

Office Administrator at The Priory School (2024-01 – Present)

• Provided administrative support in a busy secondary school environment, ensuring smooth day-to-day operations, acting as a key point of contact for staff, students, and parents.
• Managed front office operations including answering calls, greeting visitors, and handling enquiries with professionalism and discretion.
• Maintained student records, attendance logs, and confidential documents in line with data protection regulations.
• Coordinated schedules, meetings, and appointments for staff.
• Supported communication between school and families via letters, emails, and phone calls.
• Ordered and maintained office and classroom supplies, working within budget constraints.
• Used school management systems to input and retrieve data efficiently.
• Contributed to planning and running school events from apprenticeship fairs to prom.
• Supported safeguarding efforts by monitoring student internet searches and escalating concerns in accordance with child protection guidelines.
• Coordinated and ran events such as prom and apprenticeship fairs.

Practitioner at Little Oaks Pre-School (2019-10 – 2024-01)

Worked October 2019 – April 2022, and June 2023 – January 2024.

• Lead, assist and encourage young children (6 months to 4 years) to reach their full potential.
• Assist other practitioners with the preparation of activities and tidying up.
• Assess risks to always ensure safety for all.
• Ensure administrative tasks are completed at the end of the day, including registers and resources, completed a major administrative project that involved digitising paper records and typing up company policies for integration into a new website.

Food and Beverage Assistant at Chesfield Downs Golf Club (2022-04 – 2023-09)

• Engaged with new customers and members of the golf club in a friendly and professional manner.
• Assisted in running of different events including golf days, weddings and wakes.
• Ensured that all cleaning was completed and up to standard.
• Oversaw bar opening and closing duties, maintaining cleanliness, organisation and service readiness.
• Controlling conflict when necessary.
• Learned how to make different drinks from cocktails to different kinds of coffee.

Multiple roles at Knebworth House (2018-05 – 2019-12)

• Room Attendant – watch over a room to make sure all material objects are not disturbed and answer visitor questions and queries.
• Desk Assistant – intake of money and selling of tickets and merchandise to visitors, organising visitors to be in the right places while awaiting tour guides.
• Film Room Attendant – watch over rooms while filming is occurring to ensure rule-following during filming, set up and strike.
• Tour Guide – Give tours of the house, giving descriptive information and answering questions from visitors.

Waitress and sales assistant

While studying for my GCSEs and A Levels, I balanced my academic commitments with part-time roles as a waitress and sales assistant. These positions helped me gain valuable experience in customer service, teamwork, and time management, while working under pressure in fast-paced environments.

Sales Assistant at Girlguiding (2016-02 – 2019-06)

• Recording of sales as part of administrative tasks.
• Assisting customers with purchases.
• Recommended merchandise to customers based on their needs.
• Maintained knowledge of current sales.
• Responded to customer questions and requests in a prompt and efficient manner.
• Completed all cleaning, stocking, and organising tasks.

Brownie Leader at Girlguiding (2016-02 – 2019-06)

• Lead, assist and encourage young children (7-10) to develop confidence and gain new skills.
• Give incredible opportunities to young children.
• Assisting other leaders with the setup and pack down of activities.
• Leading and assisting with planning of meetings.

Master of Arts – MA in Folklore Studies – University of Hertfordshire (2022-09 – 2023-09)

BA Degree – BA Hons in History – University of Hertfordshire (2019-09 – 2022-04)

A-levels in History – C, Philosophy and Ethics – C, and Sociology – C – The Priory School, Hitchin & Hitchin Girl’s School, Hitchin (2016 – 2018)

GCSEs in 10 GCSEs all B-C’s including English, Maths, and Science – The Priory School, Hitchin (2016 – 2016)